Application Tech Support Practitioner

Posted:
12/24/2024, 12:48:12 AM

Location(s):
Kolkata, West Bengal, India ⋅ Gurugram, Haryana, India ⋅ West Bengal, India ⋅ Haryana, India

Experience Level(s):
Expert or higher

Field(s):
IT & Security

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software License Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM Good understanding of publisher contracts, license metrics and product use rights Experience in creation of entitlements, license overview report and contracts. Experience in handling software license requests and performing technical validation Professional & Technical Skills: - Must To Have Skills: Proficiency in Software License Management. - Strong understanding of software license management principles and best practices. - Experience in managing software licenses, including tracking, compliance, and optimization. - Knowledge of software license agreements, terms, and conditions. - Familiarity with license management tools and software asset management (SAM) processes. Additional Information: - The candidate should have a minimum of 2 years of experience in Software License Management. - This position is based at our Kolkata office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing