Position Title:

Coordinator, Web Content and Accessibility

Job Description:

POSITION TITLE: Coordinator, Web Content and Accessibility
STATUS: Full time
DEPARTMENT: Marketing and Creative Services
DIVISION: Marketing
CLASSIFICATION: Non-exempt
UNION: TOSSC
REPORTS TO: Director, Marketing and Creative Services
PLACEMENT: Grade 111
MINIMUM PAY RATE: $26.80 hourly

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY
The Web Content and Accessibility Coordinator in the Marketing and Creative Services Office will be responsible for content-related functions of the JJC website such as writing, editing, and ensuring accessibility, consistency, quality, and compliance related to content published on the college website, www.jjc.edu. This position will also monitor best practices in the industry and propose new content and functions related to best practices and user analysis. Primary responsibilities will be to lead the development of content and functionality that will promote and reinforce the Joliet Junior College brand and engage the audience, particularly prospective students and the members of the college district. This position will also assist departments and programs across the college with their existing sites to ensure quality and consistency. 

The Web Content and Accessibility Coordinator is a detail-orientated, creative, multi-tasking and flexible individual who supports the development, implementation, analysis, and management of web content, web chat and accessibility requirements that promote JJC’s enrollment initiatives and support brand awareness initiatives.

This position is primarily based on-site with potential hybrid work opportunities.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1.    Create, develop and manage original content for the Joliet Junior College website.
2.    Work closely with administration, faculty and staff to develop and enhance the content and presentation of their programs on jjc.edu.
3.    Maintain a consistent message and feel throughout all web pages using the college’s Branding and Style Guide.
4.    Monitor emerging web trends and best practices and develop plans for incorporating them to improve engagement with appropriate audiences.
5.    Optimize enrollment and academic pages to increase organic search engine traffic for program-specific and localized web searches.
6.    Work with internal partners to assess analytics related to bounce rates, conversions, and amount of time spent on pages, etc. 
7.    Coordinate web content projects, lead strategic web initiatives and make decisions about web content for the College; serve as primary resource for all web content initiatives.
8.    Manage web chat, including organization of chatbot and live chat schedules.
9.    Provide consistent training in topics such as web accessibility, web readability, manual website edits, web chat and other related topics.
10.    Serve as lead for web accessibility initiatives, including creating, editing and organizing accessible documents and webpages.
11.    Implement and maintain project tracking methods for all digital and web projects; collaborate with appropriate staff to ensure accuracy of project information and create project timelines.
12.    Understand WCAG 2.0 standards and ensure compliance across all JJC web domains. 
13.    Develop and deliver training for the creation of accessible web and social media content based on the WCAG 2.0 standards for stakeholders across campus.
14.    Institute accessibility evaluations to ensure Joliet Junior College remains in compliance with ADA over time.
15.    Partner with offices using 3rd party platforms to build web content to ensure WCAG 2.0 standards are being met.
16.    Implement a solutions-based platform for web and social media stakeholders that enable users to create ADA compliant content and ensure all Multimedia marketing material is ADA compliant.
17.    Monitor cases from the Department of Justice and Office of Civil Rights for legal changes to ADA expectations for all web and social media content. 
18.    Monitor new methods and technologies that allow the college to stay compliant and evolve web practices.
19.    Review any new marketing technologies or platform to ensure they allow users to create accessible content.

MINIMUM QUALIFICATIONS
1.    Bachelor’s degree in Marketing, Communications, or related field.
2.    Three (3) years of marketing and communications experience and website development or maintenance.
3.    Familiarity with Drupal and SharePoint
4.    Experience writing web copy that enhances SEO performance.
5.    Demonstrated ability to write copy for multiple mediums.
6.    Strong personal computer skills and knowledge of Microsoft Office suite.
7.    Working knowledge of AP style and experience proofreading and editing. 
8.    Excellent interpersonal, communication, listening, organizational and writing skills.
9.    Ability to work with a diverse group of faculty, staff and students.
10.    Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence. 
11.    Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1.    Experience working in a higher education or agency setting.
2.    Experience using marketing software.
3.    Certification: IAAP Web Accessibility Specialist
4.    Assistive technology: JAWS and/or NVDA and ZoomText 
5.    Knowledgeable with Section 508 of the Rehabilitation Act and accessible documents and webpages.
6.    English and Spanish verbal and written communication proficiency.
7.    Demonstrated multicultural competence.

PHYSICAL DEMANDS 
1.    Normal office physical demands.
2.    Ability to travel between campus locations and to and from community events.

WORKING CONDITIONS 
•    Duties are performed indoors in the usual office and/or outdoor environment. 
 

Full Time/Part Time:

Full time

Union (If Applicable):

TOSSC

Scheduled Hours:

40