The Opportunity  

Exciting new opportunity!  We are hiring a Specialist, Investment Operations, responsible for providing operational support to the Real Estate department by collaborating with the Real Estate senior leadership team and other members of Real Estate in order to ensure all aspects of operations align with the enterprise and divisional strategy and ultimately deliver on expected goals.  

This includes supporting the execution of organization-wide initiatives within the department by coordinating key operational processes such as annual business planning, budget tracking, variance analysis and divisional performance metrics management. 

 Who you will work with    

Reporting directly to the Director of Investment Management, Real Estate the Specialist will liaise directly with key stakeholder departments across the organization where needed to conduct the operations of the Real Estate team. This will include engagement with the CIO Office, Finance, P&C, Communications and Risk. 

This position requires a dynamic and detail-oriented professional, as a fundamental element of the role is building, developing and maintaining relationships with various departments across the organization and requires an ability to draw connections and dependencies internal and external to Real Estate in order to help coordinate the operations of the department. 

What you’ll do 

• Coordinate and execute annual business planning processes for Real Estate cost centers, including budget tracking and variance analysis, in liaison with members of the Real Estate team, the CIO office and Finance department. 

• Manage and report on departmental performance metrics, aligning with annual scorecards and objectives set by the Real Estate senior management and CIO Office. 

• Support the organization of key departmental meetings, coordinate Board reporting, and manage internal events. 

• Oversee compliance with departmental policies and procedures, ensuring operational alignment across the Real Estate function. 

• With guidance from the Director, develop material presented to suit the intended audience (Board, department staff and / or external parties) while exercising good judgment as to suitability and confidentiality of information. 

• Drive and execute various operational improvement projects within the Real Estate department as needed. 

• Develop and maintain workforce analytics, including headcount reporting and hiring plan documentation for the Real Estate department. 

• Analyze employee engagement data, identify trends, and present analysis summary to Real Estate leadership to identify improvement strategies 

• Collaborate with P&C to implement targeted improvement strategies and monitor and report on progress 

• Cultivate and manage relationships with internal stakeholders to facilitate smooth departmental operations. 

What you’ll need 

• University degree, or above, in relevant discipline 

• 3 - 5 years of experience in project management, finance or operations role within a financial institution environment 

• Experience partnering with stakeholders and be able to build strong working relationships. 

• Knowledge of main elements of the activities of the Investments Division 

• Understanding of general business and management practices 

• Independent judgment required to carry out responsibilities in areas where limited oversight is available given the nature of the task 

• Strong project management skills, relationship management techniques, analytic frameworks and critical thinking 

• Extraordinary organizational skills and the ability manage detailed information from multiple sources 

• Extensive communication, presentation and facilitation capabilities 

• Previous experience in managing, consolidating and reporting on programs, projects, budgets, operational or financial metrics 

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