The Assistant Branch Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.

Responsibilities:

• Assist Branch Manager in sales strategy formulation, capacity planning and sales management process review to ensure sales goals are met
• Assist in the development, communication and implementation of solutions that produce a consistent income stream and leverage the full investment/wealth management product array
• Establish and maintain relationships with customers, increase customer account balance through sales activities, track customer communications/transactions, cross-sell and complete customer account-related administrative procedures/paperwork.
• Support Branch Manager in developing, driving and implementing customer centric initiatives; handle customer issues and provide recommendations for improvement
• Build working relationships within the community to advance the strategic vision of Citi and create opportunities for growth
• Ensure operational and compliance activities are completed on time and according to quality standards
• Complete staff hiring, development, coaching and mentoring and actively guide the wealth sales team to meet and exceed their sales targets
• Conduct people management responsibilities including hiring, performance management, compensation, disciplinary actions and terminations as well as direction of daily tasks and responsibilities.
• Conduct daily and weekly planning of sales activities, partner with peer group to ensure revenue and compliance targets are met
• Assist in managing branch credit management and delinquency control
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of relevant experience
• In-depth knowledge of banking products, compliance and branch operations and procedures
• Previous banking and management experience required
• Proven investments technical ability and product knowledge.
• Previous experience in a global investment bank
• Investment sales experience
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's Degree/University degree or equivalent experience

Citi Handlowy offers:

• Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more. Full list can be found here: www.karierawciti.pl under Benefits for you and Benefits for your loved ones sections)
• Access to e-learning platform (Degreed) as well as English learning platform
• Possibility to gain globally appreciated work experience
• Friendly and supportive culture and team
• Flexible and partly-remote working conditions

This role is located at Bank Handlowy S.A. in Warsaw:

BankHandlowyPolandPrivacyNotice

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Job Family Group:

Consumer Sales

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Job Family:

Branch Sales

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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