JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The job description for the Workplace Manager (Operations) role at JLL includes the following responsibilities:

Key Responsibilities:

Operational Management:

• Deliver operational facilities-related client KPIs as identified in the Property Management Agreement (PMA) or other client-agreed initiatives. ​
• Ensure compliance with Environmental Health and Safety regulations. ​
• Manage services consistently across the portfolio of sites. ​
• Conduct gap analyses of full site PPM schedules against site assets or existing schedules. ​

Client and Team Support:

• Liaise with occupiers and provide advice on the day-to-day physical operation of the building. ​
• Establish relationships with client Site Leads, Area and Regional FM managers, and business partners. ​
• Support the resolution of Hard and soft services FM and Workplace issues, escalating when necessary. ​
• Manage and develop the performance and skills of assigned support staff. ​

Vendor and Supplier Management:

• Manage subcontractors and suppliers to deliver goods and services in line with contracts and expectations. ​
• Actively support procurement projects, savings paperwork, contract compliance, and sustainability initiatives. ​

Customer Satisfaction:

• Ensure client satisfaction with Facility Management services. ​
• Monitor and increase customer satisfaction. ​

Sustainability and Innovation:

• Develop and support sustainability-focused solutions for the client. ​
• Provide oversight and support for Soft Services operations. ​

Other Duties:

• Compliance with local Health and Safety regulations. ​
• Perform other tasks as required.

Required Qualifications and Skills:

• experience in Facilities Management within a large commercial organization. ​
• Experience in facilities contracts, supplier/contractor management, and EHS management systems. ​
• Desirable qualifications: Quality, EHS, environmental accreditations, and Facilities Management-related certifications. ​
• Educated to degree level or equivalent. ​
• Skills: Vendor/contract management, decision-making, problem-solving, IT literacy, communication, assertiveness, and practical experience in Soft Services contract delivery. ​

Competencies:

• Command skills, customer focus, negotiating skills, priority setting, problem-solving, drive for results, patience, empathy, and teamwork.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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