Serán BioScience is looking for a Helpdesk Administrator to join the Information Technology team. The primary responsibility of this role is to guide IT end user solutions. To achieve this goal, the Helpdesk Administrator will oversee the day-to-day helpdesk solutions in regard to new hire onboarding, system imaging, system deployment, patch management and act as the first point of contact for all business computers and users. As a member of the IT Department, this position provides solutions and user training for computer systems and software, while installs and troubleshoots hardware and software for diverse applications. The ideal candidate will have fundamental helpdesk experience with ambition to gain new skills within the role with a customer service focus and collaborative team spirit.
Compensation correlates to skills and experience presented by selected candidate. Visit
https://www.seranbio.com/careers to learn more about company culture and the community of Bend, Oregon.
Benefits Summary:
Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees’ wellbeing.