Hours of Work :

8:00am - 5:00pm

Days Of Week :

Monday - Friday

Work Shift :

8X5 Day (United States of America)

Job Description :

Your Job: 

The Patient Account Coordinator gives vital support to the providers and staff of the Methodist Dallas Hospitalist group.  Responsibilities include administrative duties, assistance processing care-related documents, and revenue cycle functions. You will be part of a team working together to provide Methodist Dallas’s patients and their families exceptional care by supporting their post-discharge transition back home or to another facility.
 

Your Job Requirements:

High school Diploma or equivalent required. Associates or Bachelor degree preferred. Certifications for clinical roles such as MA, LVN, RN, etc. will be considered as well

At least 2 years experience working in a medical office/clinic or other healthcare environment including:

• Administrative duties (e.g. reception, phones, scheduling meetings, etc.)

• Experience working with medical billing, charge review, insurance claims, denials, etc. 

• Processing patient care-related documents (e.g. prescriptions, prior authorizations, home health orders, etc.)

• Proficiency with Microsoft Office suite and Zoom required. Experience with Epic, healthcare billing software, insurance portals, and similar preferred

High-level critical thinking skills and ability to troubleshoot & problem solve effectively

Effective time management and ability to re-prioritize tasks & projects to meet current needs

Excellent communication skills and customer service - by phone, email, and in-person

Your Job Responsibilities:

Manages revenue cycle functions for the practice including, but not limited to:

• Reviewing charges for errors and making needed changes prior to submission to payors

• Verifying insurance eligibility and ensuring appropriate coverage is used for professional billing

• Monitoring claim edit and denial queues to review & correct errors in charges after they have been submitted

Perform administrative duties including, but not limited to:

• Answering incoming calls, taking messages, reviewing & responding to voicemails, etc. and redirecting callers to correct department/area/location when needed

• Collecting, sorting, and distributing incoming & outgoing mail

• Preparing & distributing department communications internally and/or externally as requested

• Ordering & maintaining office supplies, equipment, and other items needed for department operations

• Scheduling & coordinating departmental meetings & other activities including owning/maintaining meeting invites & attendee lists, taking attendance, and assisting with technology setup if needed

Assists Nursing Clinical Supervisor addressing & processing patient care-related documentation:

• Prescription requests and prior authorizations

• Post-discharge care orders (Home Health, SNF, Rehab, etc.)

• Death certificates (through TxEVER)

Communicates clearly & openly with Hospitalist practice team (providers, operations staff, leadership) and other aligned departments

Other duties as assigned per changing business/operational needs

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 60 healthcare clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace:

• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023