Job Title: Sales Support Specialist

Salary: Starting from £41,593 (depending on experience)

Location: Peterborough, UK

Benefits: 

• 25 days annual leave,    

• Up to 10% Bonus

• Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%

• Contributory share scheme - Caterpillar will match 50% of the employee's contribution.

• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

About IPSD

Caterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future. 

The Opportunity

This role offers the opportunity to play a key part in the effective operation and governance of several commercial service programmes. You will act as a central point of coordination across customer enquiries, system administration, data validation, and audit tracking, helping to ensure accuracy, compliance, and a high‑quality stakeholder experience.

With responsibility for maintaining core tools, trackers, and databases, the role enables our business to have clear visibility across our Perkins Platinum Protection (PPP) programme, Hypercare offering, Second Level Distributor (SLD) onboarding, and Self-Service OEM (SSOEM) activities.

You will work closely with internal teams and external partners, building a broad understanding of policies, systems, and governance processes while developing strong problem‑solving, organisational, and stakeholder‑management skills. This is an excellent opportunity for someone who thrives in a structured, detail‑oriented environment and wants to build expertise in operational support, data integrity, and programme coordination within a dynamic business context.

What You Will Do:

• Act as the primary point of contact for the Perkins Platinum Protection inbox, responding to customer enquiries, policy‑related questions, and registration tool access issues

• Perform system administration duties for the Perkins Platinum Protection registration tool, including maintaining system options and processing OEM registrations

• Manage and maintain the Perkins Platinum Protection Credit Note Tracker to ensure full visibility and accurate tracking of all PPP‑related credit notes within the system

• Support Hypercare data collection by verifying, collating, and validating required data to ensure accuracy and completeness

• Support the Second Level Distributor onboarding request process, ensuring requests are logged, progressed, and completed in line with governance requirements

• Maintain the annual Second Level Distributor one‑pager database, ensuring information is current, accurate, and easily accessible

• Maintain the Self-Service OEM audit action log, including the collection, tracking, and updating of action status and progress

What You Have:

Customer Focus: Level - Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them

• Researches and verifies customer needs and expectations.

• Solicits customer satisfaction feedback and acts on improvement opportunities.

• Helps link organisational objectives to customer needs and expectations.

Industry Knowledge: Level - Basic Understanding:

• Describes key products and services in the industry.

• Identifies key industry segments and associated characteristics.

Decision Making and Critical Thinking: Level - Working Knowledge:

• Identifies, obtains, and organises relevant data and ideas.

• Participates in documenting data, ideas, players, stakeholders, and processes.

• Assists in assessing risks, benefits and consideration of alternatives.

Relationship Management: Level - Basic Understanding:

• Identifies key business relationships in own organization.

• Explains the benefits of building business partnerships.

Top Candidates will demonstrate:

Value Selling: Level - Basic Understanding:

• Describes general concepts, practices and benefits of value-based versus product selling.

• Documents proposed product/service solutions to be presented to potential customers.

What You Will Get

You will gain hands‑on global project experience, working across regions and cultures, alongside direct exposure to Perkins Distributor–facing projects. This role provides the opportunity to support enterprise‑level initiatives that drive services growth. You will benefit from regular interaction with all levels of management, building visibility, confidence, and influence.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.