System Engineer III 

Join Our Inclusive Team 

About the Team:

Our global team supports products in education and electronic health records, introducing students to digital charting and preparing them to document care in today's modern clinical environment. We maintain and continuously improve our stable product, valuing trust, respect, collaboration, agility, and quality. 

About the Role:

As a System Engineer III, you will perform moderately complex research, design, and systems engineering tasks. You will respond to system management alerts to handle system/operations exceptions within the assigned enterprise systems of our product offerings. Additionally, you will be responsible for triage change management support. 

Responsibilities: 

• Create and manage software installation packages using tools such as MSI, MSIX, Advanced Installer, or similar technologies for Windows, macOS, and Linux. 

• Automated software packaging, software updates, and deployment processes to streamline application delivery in enterprise environments. 

• Conduct rigorous testing to ensure software packages meet functionality, stability, and compliance requirements. 

• Resolve compatibility issues across different operating systems and configurations. 

• Provide technical support and troubleshooting for deployment-related issues. 

• Maintain detailed documentation for software packages, deployment procedures, and troubleshooting guidelines. 

• Monitor deployment metrics and generate performance reports to improve processes. 

• Ensure all software packages comply with corporate security and regulatory standards. 

Requirements: 

• Experience with software packaging tools like InstallShield, Advanced Installer, Master Packager, Composer, or similar for macOS. 

• Strong knowledge about application installation, Windows Installer process workflow, and deployment process workflow for both Windows and macOS. 

• Proficiency in scripting and automation using PowerShell, Shell/Bash scripting, or Python to automate software packaging, updates, and deployment. 

• Strong understanding of Windows, macOS, and Ubuntu operating systems. 

• Experience with software deployment and distribution tools such as SCCM, Intune, JAMF, Landscape, or other enterprise deployment tools. 

• Experience in handling DLL conflicts, dependencies, and compatibility testing. 

• Ensure packaged applications meet security policies and compliance standards. 

• Strong troubleshooting skills in analyzing application installation/deployment/functionality failures and providing solutions. 

Soft Skills: 

• Ability to diagnose and resolve packaging and deployment issues. 

• Ensuring software packages are built with minimal errors. 

• Collaboration with developers, IT teams, and end-users to address software deployment needs. 

• Managing multiple software packaging projects with deadlines. 

• Creating clear documentation for software packages, dependencies, and troubleshooting steps. 

Work in a Way That Works for You:

We promote a healthy work-life balance and offer various well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you meet immediate responsibilities and long-term goals. 

Working for You:

We offer comprehensive benefits to support your health and well-being, including: 

• Health insurance for you and your family. 

• Enhanced health insurance options at competitive rates. 

• Group life insurance for financial security. 

• Group accident insurance for protection against accidental death and permanent disability. 

• Flexible working arrangements for work-life balance. 

• Employee assistance programs for personal and work-related support. 

• Medical screenings to prioritize your well-being. 

• Modern family benefits, including maternity, paternity, and adoption support. 

• Long-service awards to recognize dedication. 

• New baby gifts to celebrate parenthood. 

• Subsidized meals at specific locations. 

• Various paid time-off options, including casual leave, sick leave, privilege leave, compassionate leave, special sick leave, and public holidays. 

• Free transportation for home-office-home travel in select locations. 

About the Business:

We are a global leader in information and analytics, helping researchers and healthcare professionals' advance science and improve health outcomes. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science, research, health education, interactive learning, and exceptional healthcare and clinical practice. At Elsevier, your work contributes to addressing the world's grand challenges and creating a more sustainable future. We harness innovative technologies to support science and healthcare, partnering for a better world.