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Position Summary      

Provides administrative support to the infusion suite clinical staff and patients to ensure a seamless patient experience start, entering a new patient into our system, to finish, when a patient leaves the infusion suite. Professionally greets and welcomes patients to the infusion suite. Schedules appointments for patients in an efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the Intrafusion by McKesson Compliance Program, to include the Code of Ethics, Business Standards, Standard Operating Procedures, and Intrafusion by McKesson’s Shared Values. 

Key Responsibilities

• Greets patients to the infusion suite in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival. 

• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms into the EMR. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt. 

• Answers, screens, and responds to routine questions, routing to appropriate personnel as indicated, or taking thorough messages if the necessary personnel is unavailable. Checks and communicates messages in an accurate and timely manner according to procedures, documenting accordingly. 

• Checks patients out after discharge from appointment by infusion Registered Nurse. Schedules returning appointments in accordance with physician order and, as applicable, insurance approval. Provides patients with appointment details and provides confirmation calls prior. 

• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart. 

• Provides general administrative support by electronically filing charts and forms and sorting inbound emails, correspondence, or faxes. 

• Maintains infusion suite in a neat and orderly manner. Maintains a legible supply of forms and appropriate office and medical supplies required for the infusion suite’s daily activities. 

• Unboxes and checks in medication inventory promptly upon receipt, labeling and storing medications as directed 

• Completes medication inventory counts into system at the end of each day worked, communicating any concerns to the clinical and business office teams per protocol 

• Enters new patients and/or changes in therapy into the EMR per workflow, monitors each until approval is obtained, schedules patient once approved, and provides updates to provider or patient throughout the approval process upon request 

• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records. 

• Other duties as requested or assigned. May type memos and forms. 

Minimum Requirement

Typically requires 3+ years of related experience.

Education

High school diploma or equivalent required. Five years of experience in a healthcare setting required. 

Critical Skills

• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. 

• Must successfully complete required e-learning courses within 90 days of occupying position. 

• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands in a fast-paced environment, shifting priorities; demonstrates flexibility. 

• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them. 

• Commits to Quality: Emphasizes the need to deliver quality services 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. 

Work Environment

The work environment may include exposure to communicable diseases, toxic substances, radiation, medical preparations and other conditions common to a clinic environment. Work will involve in-person interaction with co-workers and management 

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$20.30 - $33.83

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

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