Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Thermo Fisher Scientific

At Thermo Fisher Scientific, our work has a real-world impact. Our mission is to enable our customers to make the world healthier, cleaner, and safer, while supporting our employees with development opportunities in a collaborative and innovative environment.

Position Summary

Based at our Shared Service Center in Budapest, the Customer Service team supports customers throughout the full order lifecycle, including quotations, order management, and fulfilment.

As a Customer Service Representative II, you will provide high-quality support to internal and external customers, ensuring timely and accurate order processing while collaborating closely with sales, warehouse, finance, and other teams.

Key Responsibilities

• Process and follow up customer orders in line with company guidelines

• Manage the order lifecycle from order entry to fulfilment

• Handle customer inquiries and resolve issues in cooperation with internal stakeholders

• Support customer account creation and maintenance processes

• Monitor order holds and ensure timely resolution

• Maintain accurate customer and order data in ERP/CRM systems

• Meet daily and weekly operational targets

• Participate in ad hoc projects and process improvement initiatives

Requirements

• Communication skills in English and German

• Customer-focused mindset with excellent problem-solving skills

• Good organizational skills and attention to detail

• Ability to multitask and work under deadlines

• Team player with a proactive and positive attitude

• Confident user of Microsoft Office

• Experience in customer service or SSC environment is an advantage

• SAP or Oracle knowledge is a plus

• Fresh graduates are also welcome

What We Offer

• Annual performance bonus

• Monthly pension contribution after 6 months

• Learning and development opportunities

• Language courses after 3 months

• Modern office environment near the city center

• Discounted dental care services

• Relaxation areas with massage chairs

• Complimentary parking