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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM+Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place!

Impact - Responsibilities
The Incident Responder is owning technical investigations in response to high-severity incidents. This can variously include host and network forensics, log analysis, and working with a variety of technical partners collaboratively to direct investigations. It is crucial for Incident Responders to work efficiently with other team members to optimally identify and contain incidents. This requires a deep technical knowledge and critical thinking skills to quickly assess and respond to potential threats.  Successful Incident Responders grow with challenge, are calm under pressure, and can think on their feet!

• Be able to think quickly and analytically to assess the scope and severity of an incident, and resolve the best course of action to mitigate the threat

• Function as a technical authority on complex investigations, coordinating with team member technical SMEs

• Analyze large or complicated evidence items from security incidents and synthesize the results to aid in progressing incidents

• Perform basic host and network forensics.

• Perform sophisticated log analysis using a variety of tools

• Create detailed timelines and other supporting documentation.

• Review peers’ work and train peers on basic analysis techniques

• Work with partner teams to provide technical analysis of cases to assist in the development of mitigation and detection techniques
  Turn technical analysis into high-quality incident after-action reports.
  Assist customers with regulatory notifications including DORA

This position is based in our AMER operations center which operates 5 days per week, weekdays only. Incident handlers also participate in a local on-call rotation for weekends and public holidays, which covers daytime hours only.

Minimum Qualifications

• Bachelor's degree or equivalent experience in IT, Computer Science or related field

• demonstrated ability in information security or closely related roles, with direct experience in security incident response

• Deep understanding of Salesforce Core, Marketing Cloud, Commerce Cloud, Tableau,  and Mulesoft

• Ability to run and constantly triage multiple security incidents, differentiating urgent issues from the merely important.=

• Ability to meet with customers and communicate complex technical concepts to a non-technical audience

• Ability to stand back from a complex problem, logically assess the facts, and formulate a plan of action - even in the worst of situations

• Experience handling common types of security incidents, e.g., application or OS compromise, endpoint compromise, internal and external data exposure

• Familiarity with common threats and issues leading to security incidents.

• Superior verbal and written communication skills, including the ability to optimally and clearly communicate complex scenarios to non-technical colleagues

• Exceptional technical basics, including networking fundamentals, common application protocols, system architecture, and basics of software development

• Strong Linux and MacOS knowledge, including familiarity with key security controls and preferably some shell scripting experience

• Exceptional log analysis skills, including experience extracting data from complex SQL or Hadoop-type data stores

• Ability to research and learn unfamiliar technologies quickly, adapting existing knowledge and processes to investigate and resolve security issues

• Broad information security knowledge, including some familiarity with key regulations and standards relating to security incident response, as well as  regional privacy and regulatory guidelines (e.g., PCI-DSS, GDPR, DORA)

Preferred Qualifications

• Salesforce Admin certified

• 3-5 years E-commerce security experience

• Prior experience in a large and sophisticated organization, operating across numerous locations and with a high degree of change

• Experience with complex digital forensic cases or investigations, e.g., those with very large numbers of devices, exceptional data volumes, or unusual data sources.

• Experience securing applications and infrastructure in Amazon Web Services, Google Cloud Platform, and or Azure

• Deep application security knowledge, with the ability to map an application vulnerability to exploitation indications and relevant investigative techniques

• Relevant incident response or information security certifications, such as SANS GCIA, SANS GCIH, SANS GCFA, SANS GNFA, Offensive Security OSCP

*LI-Y

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $125,700 to $172,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.