At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Product Success Intern will gain hands-on experience in supporting the product success team, helping ensure customers effectively adopt and utilize the company's products. This internship offers a valuable opportunity to learn about product management, customer support, and marketing in a dynamic and collaborative environment.
Key Responsibilities:
Product Adoption:
- Help in executing strategies to drive product adoption among customers.
- Assist in gathering feedback from customers about their product experiences.
Sales Assistance:
- Aid the sales team by providing up-to-date product information and resources.
- Support in preparing materials for sales presentations and customer meetings.
Customer Support:
- Provide basic support to customers to help them understand and use the product.
- Assist in responding to customer inquiries and troubleshooting issues.
Communication:
- Keep internal teams informed about customer feedback and any product issues.
- Assist in communicating new product features and updates to customers and regional teams.
Performance Monitoring:
- Help track and report on key product metrics, such as usage rates and customer satisfaction.
- Assist in maintaining accurate records of customer interactions and feedback.
Marketing Support:
- Collaborate with marketing to create content highlighting product successes and customer testimonials.
- Help with social media posts and other marketing activities to promote product wins.
Administrative Tasks:
- Perform general administrative duties to support the product success team.
- Assist in organizing and maintaining documentation related to product success activities.
More about you:
- Currently pursuing a bachelor's or master’s degree at business or technical faculty and available to work full time
- Excellent analytical and organizational skills, with a systematic approach to problem-solving.
- Fluent in English, both spoken and written.
- Demonstrated ability to work both independently and as part of a team.
- Enthusiasm for learning and adapting to new challenges.
- You are available to start work on October 7th, 2024.
- You hold valid student rights from „Studentski Centar“ throughout the entire internship period (6 months).
What you can expect:
- Orientation week with all interns and a personalized onboarding plan.
- Mentor and team support.
- Being a part of a growing company in a growing industry – we challenge you not to grow!
- Work with people from all over the world. We put the “global” in globalization.
- Possibility to stay on after the internship, depending on your performance and business needs.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.