Better work begins at ShareFile

ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you – your ideas, your inspirations, your aspirations, your initiative – and leadership gives us the space to explore and the feedback to help us grow. And the best part? We do it all as a team. At ShareFile, we thrive as one. We always take care of each other because we succeed when we all succeed.

We help organizations deliver a modern client experience with secure, easy-to-use technology that streamlines document and client-facing workflows. With more than 90,000 customers and 3 million licensed users worldwide, ShareFile empowers people to focus on the work that matters most and is dedicated to making working lives everywhere better, simpler, and more fulfilling.

As a ShareFile Renewal Sales Specialist, you will be a crucial part of our ShareFile Business Unit - a >$200M business realizing double digit growth. To help us achieve our ambitious growth and retention goals, you will sell renewal contracts and prospect for cross-sell and up-sell product opportunities. You will be responsible for proactively calling, managing, and closing all assigned account renewal opportunities and developing customer relationships in pursuit of an assigned revenue quota. You will provide routine analytical and administrative support for customers, partners, and internal sales teams.
 

Overview and Summary:

• Drives ShareFile product renewal opportunities with customers and partners. Generates quotes and processes renewals for current and expired customers

• Documents and tracks customer inquiries and coordinates appropriate responses to drive high customer satisfaction

• Generates and analyzes licensing reports to maximize revenue associated with renewals and new product opportunities

• Provides internal insight to sales department teams regarding renewal, cross-sell, and up-sell opportunities

• Utilizes CRM and all necessary applications to manage and optimize sales opportunities, correct licensing issues, merge records, and track all sales stages of the renewal opportunities

• Proactively mitigate churn, identify risk, and understand use case and business value within a customer’s account

• Prioritizes workload in order to meet all KPIs, goals, and team objectives

• Lives by our ShareFile Business Unit core values: Run With Trust, Believe in Simple, Iterate With Intent, Thrive As One

Role and Responsibilities:

• Achieves monthly, quarterly and annual renewal quota and financial plan

• Achieves monthly, quarterly, and annual KPIs: % GRR, % NRR, % Uplift, new business opportunities sourced, outreach targets, churn mitigation, and more

• Exhibits excellent written and verbal communication with strong sales and relationship building skills

• Exhibits a professional and effective demeanor while conducting inside sales with executive level customers

• Assesses customer information, determines problem areas, formulates and executes upon relevant solutions

• Exhibits an expert-level understanding of our ShareFile product line and pricing and packaging for our past and current skus. Utilizes that expertise to differentiate our product offerings in ways that are relevant to a specific customer’s vertical and persona. Takes a solution selling approach, making appropriate recommendations to the customer for their renewals, potential expansion opportunities, and product adoption

• Monitors the breadth and depth of product usage within their accounts and executes upon activities to decrease the likelihood of churn

• Acts proactively with their customers to ensure renewals occur in a timely, smooth fashion to avoid service interruption and achieve desired % uplift targets

• Demonstrates a growth mindset. Is flexible, dependable, coachable, and embraces change and challenges. Desirous of mastering the Renewals role and achieving individual goals, as well as working with peers to ensure we achieve collective Renewals Team and ShareFile BU revenue targets.
   

Basic Qualifications:

• 1+ years inside sales or B2B sales experience

• Experience working with SMB & Enterprise customers

• High school diploma or GED equivalent.

Preferred Qualifications:

• Bachelor's degree or equivalent preferred

• Experience working in SaaS and technology sales very preferred

• Experience with software licensing programs, Salesforce, and Google Workspace preferred

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please contact us at (800) 424-8749 or email us at [email protected] for assistance.