Access Supervisor

Posted:
8/26/2024, 5:00:00 PM

Location(s):
Arkansas, United States ⋅ Little Rock, Arkansas, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Medical, Clinical & Veterinary

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Closing Date:

09/10/2024


Type of Position:

Professional Staff - Fiscal Affairs


Job Type:

Regular


Work Shift:

Sponsorship Available:

No


Institution Name:

University of Arkansas for Medical Sciences


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].


Department:

COM | Peds Family Treatment Program Staff


Department's Website:


Summary of Job Duties:

Oversees the day to day activities of clinic administrative staff. Facilitates the operations of assigned work-flows for scheduling, registration, and authorizations. Works closely with Manager to make continuous process improvements to meet revenue cycle operational goals. Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. Educates staff on scheduling requirements and physician templates, payer requirements and government rules and regulations required for compliance and customer service. They will also perform regular audits to insure productivity, quality and compliance. Provides report of findings and works with administrative team to develop corrective action plans. Displays exceptional leadership, supervisory, communication and interpersonal skills.


Qualifications:

  • Bachelor’s Degree in Business or related field PLUS three (3) years of registration and/or billing experience OR High School Diploma/GED PLUS seven (7) years of registration and/or billing experience including three (3) years of experience in a healthcare environment.

Preferred Qualifications:

  • Three (3) years supervisory and registration/billing experience.


Additional Information:

Responsibilities:

  • Collaborates with Service Line leadership as requested to identify opportunities for improving the patient experience and maintaining compliance with industry standards.
    Monitors staff performance by conducting quality and productivity audits, administering training, and facilitating all HR functions within the department.
  • Processes purchase requisitions and travel requests. Reviews and resolves any invoicing, purchasing and reimbursement issues. Processes contract billing, including staff hours worked, equipment purchases, and individual outside contract payments.
  • Reviews and researches all patient or Service Line complaints and brings them to resolution. Develops the departmental team by providing guidance regarding any errors found during research of a complaint. Provides opportunities for staff members to gain additional knowledge regarding all aspects of their position and develop customer service skills.
  • Supervises staff by monitoring activities and productivity on a daily basis to ensure department expectations are met for referral turnaround times, call statistics, quality, and customer service. Maintains appropriate staffing levels based on workload and ensures adequate staffing coverage is in place to support the office hours. Administers and maintains performance standards for productivity, quality, and compliance.
  • Performs other duties as assigned.


Salary Information:

Commensurate with education and experience


Required Documents to Apply:

Resume


Optional Documents:


Special Instructions to Applicants:


Recruitment Contact Information:

Please contact [email protected] for any recruiting related questions.


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.


Pre-employment Screening Requirements:

Adult Maltreatment, Child Maltreatment, Criminal Background Check


This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


Constant Physical Activity:

N/A


Frequent Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Sitting


Occasional Physical Activity:

Talking, Walking


Benefits Eligible:

Yes