Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.   

Ensure the comprehensive and efficient operation of the Technical Service area, guaranteeing that marketed medical devices are installed, maintained, and repaired in accordance with manufacturer specifications, internal procedures, and contractual commitments with customers.

The role is responsible for ensuring the timely, systematic, and verifiable execution of preventive and corrective maintenance programs, guaranteeing full traceability of each technical intervention, from scheduling and execution to final equipment validation.

This includes accurate generation, retention, and control of documentary evidence such as service orders, logbooks, technical reports, calibration records, spare parts usage, and customer sign-off documentation.

Additionally, the Technical Service Supervisor must ensure the integrity and availability of technical information, enabling historical service consultation, analysis of recurring failures, and data-driven decision-making, thereby contributing to continuous improvement of the installed base performance.

Furthermore, the position must align the after-sales service strategy with the organization’s commercial and financial objectives, ensuring proper execution of service contracts, warranties, and spare parts management, as well as overall area profitability.

The role acts as a key technical liaison between the company, customers, and manufacturers, leading technical teams, managing critical escalations, participating in internal and external audits, and strengthening the company’s reputation through high levels of compliance, operational reliability, and customer satisfaction.

What will you be doing? 

• Manages Scope and Power technical personnel ensuring consistency in service delivery.

• Ensures consistent quality repairs on instruments within a specific turn-around time. Works with technicians to ensure proper spare part inventory levels.

• Ensure the area has the necessary resources, information, and processes to deliver effective technical solutions to customers, and that the team under responsibility has the required technical and soft skills training to perform inspections, maintenance, and repairs

• Follows all company standard operating procedures and manage a service center which is compliant to local requirements and international standards such as ISO 13485, FDA and GxP. Works with technicians and advocates to coordinate the scheduling of repair work to maximize productivity.

• Identify, develop and report monthly KPI’s (key performance indicators) related to meeting customer expectations, technician productivity, revenue growth and other identified KPI to support operational execution.

• Manages department budget(s). Recruits and hires repair technicians to align with business growth.

• Ensures compliance with all company policies, Quality, Regulatory, and ISO requirements.  Coordinate and/or assist in activities between departments to ensure objectives are met    

• Participate in Company sponsored trainings, meetings, trade shows to provide product related support and training to customers, sales force, and other S+N departments as required

• Employee management responsibilities and support of Technical Support Team ensuring required training, employee development, surveys, annual reviews, team meetings, scheduling and development %)

What will you need to be successful?  

• Education: Bachelors degree in Business, Operations Management, Sales, Supply Chain, Industrial engineer and/or similar.

• Experience: Minimum of 5 years of experience serving as a technical liaison between customers, internal teams, and external manufacturers, with proven ability to lead technical teams, manage critical escalations, support internal and external audits, and ensure high standards of compliance, operational reliability, and customer satisfaction.

• Experience in the medical devices industry is desirable.

• Business‑level English proficiency (verbal and written), capable of leading discussions and communicating effectively with global stakeholders.

• Please submit your CV in English.

Competences:

• Leadership and team management.

• Process improvement.

• Analytical thinking and problem-solving.

• Results orientation and continuous improvement.

• Decision-making.

• Clear and effective cross-functional communication at all organizational levels.

• Planning and organization.

• Project management is a plus.

• Information analysis.

• Policy development.

• Service-oriented mindset.

• Sense of urgency.

• Customer orientation.

• Technical competencies.

• Regulatory compliance and quality.

Travel Requirements:  10–25%

Other reasons why you will love it here! 

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