We are looking for a Stock Controller to join our Retail Department; as we scale up and drive digital and financial inclusion across our markets.

About M-KOPA

M-KOPA exists to extend financial access to people who've never had it. We've now reached over 7 million customers across Kenya, Uganda, Nigeria, Ghana, and South Africa — unlocking more than $2 billion in credit, with 55% of our customers accessing formal financial services for the very first time. Behind every one of those interactions is an operation that has to work: the right product, in the right place, at the right time.

Role Overview

As Stock Controller within our Retail department, you'll be the operational heartbeat of the depot — managing stock allocation, reconciliation, and returns while ensuring the physical inventory behind our customer promises is always accurate, tracked, and accounted for. You'll also be the first line of resolution when products need troubleshooting or warranty repairs, bridging the gap between customers, the sales team, and the warehouse.

What makes this different

Most stock control roles are about counting. This one is about accountability at scale. When M-KOPA extends credit to a customer, there's a physical product attached to that commitment. Your accuracy isn't just operational housekeeping — it directly protects the integrity of our financial model and the trust our customers place in us. You'll be working at the intersection of retail, logistics, and customer experience, with real visibility into how the business moves.

What You'll Do

• Receiving, allocating, and reconciling stock for sales while conducting regular audits to ensure all inventory is accurately tracked — including overseeing returns to the warehouse and maintaining the depot to a high physical standard

• Troubleshooting product issues, coordinating in-warranty repairs, and handling customer interactions with care and efficiency to ensure seamless service delivery

• Producing daily stock status reports that provide the transparency and data needed to keep our retail operations running without gaps.

What You'll Need

• Demonstrable experience in stock management or a customer-facing operations role, ideally within a retail or logistics environment

• Strong command of Excel and the ability to analyse stock data, identify trends, and act on discrepancies with precision

• A college diploma or degree in a relevant field, paired with sharp attention to detail and a genuine commitment to accuracy in everything you touch.

The Honest Part

This role moves fast. You'll be managing multiple stock flows simultaneously, dealing with customer issues that don't always follow a script, and producing reports that others depend on. If you're someone who finds satisfaction in a well-reconciled ledger and a depot that runs exactly as it should — you'll thrive here.

Ready to be the operational anchor behind M-KOPA's retail delivery? Let's talk.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.