• You’re a passionate senior product professional, driven to deliver exceptional outcomes
• We’ve transformed our ways of working to take our customer obsession to the next level
• Together we can achieve big goals, having a lot of fun along the way

See yourself in the team

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. 

The Deposits, Pricing and Governance Crew is responsible for the manufacturing and profitable growth of Retail Savings, Term Deposit and Safe Custody Products. Our responsibilities include the product strategy, product design, pricing, customer experience, risk and day to day management of the Deposit suite of products. 

Do work that matters

Reporting to the Chapter Lead, Specialised Products you will play a key role in the Specialised Products squad. As a member of the Specialised Products squad, you will support the Product Owner in developing & executing major initiatives to meet our business priorities. You will play a critical role in helping the Deposits, Pricing and Governance Crew deliver exceptional customer and channel experiences, whilst also being responsible for ensuring changes are safely executed and risk outcomes are met. You will play a fundamental role in the day-to-day management of CommBank’s Safe Custody products to ensure we meet the needs of all stakeholders. There will also be opportunities for this role to be involved in strategic projects across the wider deposit suite of products as well.

More specifically, you will:          

• Proactively identify, understand and manage risks across the business ensuring they are captured
• Develop, implement and embed strategies for driving sustainable growth of Deposits portfolio (incl Safe Custody)
• Understand dynamics of the Safe Custody portfolio, including key drivers, trends and leading indicators, and ideate plans to adapt to changing conditions and opportunities
• Understand and listen to the voice of the customer, be across and predict industry trends to identify customer improvements to support our customers meet their goals
• Play a leading role across the broader Everyday Banking team, fostering collaborative culture and ensuring all CommBank’s values are demonstrated at all times

We want to hear from you if you have:

• Experience managing banking products
• Analytical mindset with proven problem-solving skills and attention to detail
• Commercial acumen, balanced by a desire to achieve optimal customer outcomes
• Proven capability in analysing and uplifting key customer journeys and processes
• Curious mindset
• Proven track record of strong performance delivery
• Excellent communication and influencing skills
• Proven ability to build and leverage strong stakeholder relationships
• Deeper/more specialised skills in one or more of strategy development, project management or marketing/customer acquisition & retention are desirable
• Relevant tertiary qualification in Business, Finance, Risk Management or similar
• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

If this sounds like you, apply today!

Working with us

Whether you’re passionate about customer service, data-driven, or creatively inclined, CommBank offers a career for you. Our people bring diverse backgrounds and perspectives to create an inclusive, flexible workplace. Here, we value ideas, initiatives, and energy, empowering you to make a positive impact for customers, communities, and colleagues. You’ll thrive in our supportive environment, facing challenges with confidence and embracing new opportunities. We’re hiring the best digital experts across Australia. We love working here, and we think you will too.

We offer flexible work options, with at least half your time each month spent connecting in the office. Other arrangements like flexible start/finish times, part-time roles, and job sharing are also available. Talk to us about how we can make these work for you.

Advertising End Date: 15/12/2024