We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Job Description

Duties are listed in order of greatest importance.  The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

Responsibilities/Essential Duties

·         Device new installation, troubleshooting onsite, training and phone fix the problem.

·         Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement, etc.

·         Customer follow-up and ownership of all product and service related issues.  Work as a continuous customer interface for customer satisfaction feedback, etc.

·         Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment.

·         Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions.

·         Assist the quality team with data collection and timely reporting to facilitate performance analysis.

·         Understand how the assigned program integrates with system

Responsibilities:

·         Provide onsite service for a variety of blood management equipment.

·         Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales

·         Serve as a focal point for problem resolution assistance to subsidiary or distributor support

·         Responsible for editing, writing, and modifying Service and Training manuals and SOPs

·         Install, upgrade, repair, and maintain instrument systems in defined territory

·         Provide technical support to staff, contractors and customers

·         Manage the Service Territory including distributor’s service staff

·         Respond to service requests and ensure customer satisfaction

·         Manage service parts inventory levels

·         Complete all required documentation in service tool (SFDC) same day as service

·         Provide timely and accurate reports as requested

·         Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.

·         Maintains routine contact with existing customer base

·         We provide training about our products but you bring your technical skills

Required Education and Experience

·         Bachelor's degree in Engineering or equivalent military experience. (Electrical/Electronic Engineering, Mechanical Engineering, or medical device engineering preferred)

·         2+ years field engineering experience desired

·         Familiarity with field alignments, electrical/electronics, or mechanical systems required

·         Computer literacy a must

·         Must be highly motivated and have strong problem-solving ability

·         Excellent verbal and written communications skills

·         Must have good technical writing abilities

·         Must be able to work independently and as a team player with field alignments, electrical/electronics, and mechanical systems

·         Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

·         Travel requirement: 75% mostly by car but occasionally by airplane

·         Ability to carry 50-pound tool case.

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