Specialist, Payment Processing – Santa Ana, Costa Rica 

Are you ready to play your part in a global business that is committed to moving money for better? Are you interested in playing a critical role within a global FinTech company? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Specialist in Digital Payments team. 

Western Union powers your pursuit. 

As a Specialist, Digital Payments, you will join the Western Union Global Digital Payments Team and will be responsible for analyzing the performance of various products to improve the functionality of bank transfers and card-not-present methods of payments. These are some of the daily tasks that you will be involved in if you join the team: 

Role Responsibilities 

• You will assist customer facing organizations in resolution of inquiries with the support of functional teams and identify patterns in recurring issues based on cases. 

• You’ll provide support to your peers globally and will think about how to implement new ideas, products, processes, and improvements.  

• You will analyze complex business problems and issues using data from internal and external sources to provide insight into decision-makers.  

• You’ll make a difference by consulting users and leading cross-functional teams to address business issues. 

• As part of your role, you will process offline tasks associated with loss management or payments assignments for Digital products at a global scale.  

• You will complete responses to Digital Banking, bank inquiries and disputes by preparing comprehensive case reviews by applying Fraud critical and analytical skills.  

• We will require you to demonstrate partnership with any other digital departments such as Incident Management, Payment Product, Compliance, and any others to support customer enquiries or issues. 

Role Requirements 

• Fluency in English with outstanding verbal, written and listening skills is mandatory. 

• College or higher degree with 1 year of experience working in the financial sector is preferred. 

• Online payments and banking experience preferred 

• Great teamwork spirit, collaboration with cross functional teams and communication skills. 

• Demonstrate experience navigating through Power BI and Excel for data analysis. 

• Ability to work independently and take ownership of various parts of a project/initiative and follow through until resolution 

• Advanced MS Office proficiency 

• Basic Project Management, Scrum or Agile knowledge in order to actively participate in automation projects.  

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits 

 You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 

• In house company doctor services 

• Transportation services options 

• Referral Program award 

• Employee Resource Groups (ERG) and committees to volunteer with 

• Pan American Medical and Life insurance 

• Cafeteria Discounts