At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Manage the backend team to achieve POS TAT and Benchmark under Control function as well as support recovery project, system gap fixes, suspense clearance & Post Claim transactions.

Roles and Responsibilities

• Take charge of Post Claim & Control teams critical metrics & service delivery.
• Suspense management, ensuring all suspense within POS scope is cleared. Mentorship to the staffs in suspense clearance.
• Provide support and constantly reviews by identifying the system gaps and processing issue in system. Raise UR & perform UAT. 
• Perform full skill / cross skill training & hands on support to enable staff acquire full skills to cross support each other
• Ensure reports & SOPs are reviewed & updated periodically to align with regulatory requirement, documentation / reports submission on time.
• Ensure subordinates aware of new processes & procedures update.
• Identify & implement process improvement to improve operation efficiency.

Job Requirements

• Tertiary education – Degree Holder in any field with 3 years or above work experience in the Insurance / Banking sector handling backend operations and downlines’ supervision.
• Good interpersonal, communication skills and self-motivated.
• Possess leadership & problem-solving skills.
• High level of integrity and take ownership and accountability of results.
• Solid understanding of transactional operations, governance, forecasting and metrics.
• Possess good technical skills (MS Office Excel, Word etc.…).
• Experience with operations, UAT, suspense management or Business Analyst will be an added advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.