Contract End Date - 31/10/2025

The CR Co-Ordinator supports Convenience Retail & Alliance Partners with day to day Business activities ranging from ATM’s, QSR’, C-Store Partners & other Non Fuel related categories. Cross-functional co-ordination is key within the role.

This is a 24 month contract.

Day to Day Partnership Support

Operational support with the partnerships by executing the KPI’s within the contract Establish and maintain strong relationships with regional teams to foster long-term collaboration.

Contract Support

Ensure compliance with contractual obligations and industry regulations.

Collaboration and Coordination of Sub Committees

Work closely with internal and external stakeholders to ensure Subcommittees have the support to execute the strategy Give updates and progress to CR & Alliance Manager and any actions required from CR & Alliance Manager

Issue Resolution

Address and resolve any issues or conflicts that arise. Act as the operational point of contact, maintaining effective communication and issue escalation protocols.

Market Analysis and Insights

Conduct market research to identify trends and opportunities for new partnerships and product offerings. Provide insights and recommendations based on market analysis to inform strategic decisions. Support with Site Segmentation & analysis to support partners with the offer, layout, look and feel etc

Innovation and Improvement

Stay updated on industry trends, technological advancements, and regulatory changes impacting the grocery and convenience store sectors. Propose and implement innovative solutions to enhance product offerings and customer experience

Administration

Support CR & Alliance Manager with updating Dashboards Support CR Team with slide packs Manage & update the data storage of the department on Sharepoint Ensure all Compliance & Legal documentation is available for projects

Customer Experience Enhancement

Support CR Specialist with store look and feel & customer journey enhance the shopping experience and drive sales. Gather feedback and insights to continuously improve offer and store layouts. Track and monitor Retail, convenience, and customer trends to recommend new nonfuel business opportunities. Liaise with SMs and TMs to Support convenience and other non-fuel customer value proposition projects and initiatives. Support CRM and marketing activities

Cross-Functional Collaboration

Work closely with operations, marketing teams, and engineering teams to align CR Strategies with overall business goals. Coordinate with internal stakeholders to ensure seamless execution Work Closely with partners stakeholders to ensure alignment to business principles

Professional Qualification and Certifications:

• Marketing or Business Diploma

• 1+ years experience in Retail

Work Experience:

• Good understanding of Retail or FMCG

• Analytical and project management skills.

• Functional integrator with Operations, IT, finance and Engineering

• Data report outs

• Supplier management

• Data privacy

• Training and knowledge transfer

Knowledge and skills requirements:

• Contract management understanding

• Excellent communication and interpersonal skills.

• Ability to work collaboratively with cross-functional teams.

• Analytical and problem-solving abilities.

• Knowledge of supply chain management, inventory management, and retail marketing.

Personal Attributes:

• relationship-building skills.

• focus on innovation and continuous improvement.

• Highly organized and detail-oriented.

• Proactive and results-driven.