The role:

SoFi’s Card business aims to offer competitive and differentiated credit cards to existing members and
to consumers in the open market. We are looking for a Lead, Member Management who will be
responsible for the management of our customer lifecycle for SoFi’s fast growing Credit Card business.

What you’ll do:

• Own cardholder on-boarding, engagement and value management across the full credit card
  member lifecycle
• Manage existing cardholder portfolio covering spend engagement, balance stimulation, and
  good payment behaviors
• Working with cross-functional partners, own existing product experience and benefits. Own NPS
  score and experience improvements.
• Drive customer engagement strategies including early stage engagement, balance transfers,
  spend programs, and retention
• Work closely with risk partners to best manage credit behavior and limit credit losses. Work in
  partnership with Operations to manage cost-to-serve
• Work closely with product design and engineering to develop new functionalities, improve
  member servicing journeys on the app and web

What you’ll need:

• 10+ years experience preferred
• Well developed problem solving and analytical skills
• People centric leader with proven experience managing direct reports
• Strong communication skills
• Credit Card customer management experience
• Sound understanding of credit card economics and credit risk dynamics
• Quantitative undergraduate degree
• Proficiency in SQL/Python

Nice to have:

• Prior P&L management experience