Who we are looking for:

 

• Develop and maintain strong, trusted relationships with key client stakeholders.

 

 

• Proactively identify client needs and opportunities to improve CRM performance.

 

 

• Lead regular client meetings, providing updates on project progress, performance metrics, and strategic recommendations.

 

 

• Manage client expectations and ensure satisfaction with the CRM program.

 

 

Project Management & Execution:

 

 

• Oversee the day-to-day execution of the CRM implementation plan, ensuring projects are delivered on time, within budget, and to the highest quality standards.

 

 

• Develop and manage project timelines, budgets, and resource allocation.

 

 

• Coordinate with internal teams (strategy, creative, technology, analytics) to ensure seamless integration and execution of CRM initiatives.

 

 

• Identify and mitigate potential risks and challenges throughout the project lifecycle, in partnership with our Delivery team.

 

CRM Strategy & Optimization:

 

• Collaborate with the strategy team to develop and refine the CRM strategy based on client objectives and market trends.

 

Team Leadership & Mentorship:

 

• Provide guidance and mentorship to junior team members.

 

 

• Foster a collaborative and positive team environment.

• Contribute to the development of best practices for CRM implementation and management, including educating brand partners of CRM opportunities for an integrated marketing approach.

 

 

• Ability to work independently and as part of a team.

 

Who you are: 

 

• A builder | Entrepreneurial attitude coupled with a strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas. High functioning expert with a history of strong performance and positive referrals 
• Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must champion of team environments that are comfortable and encouraging. 
• Optimistic and resilient | Dig in and figure out how to work around problems. Yes and why not posture. Takes care of self and team. Balance needed to maintain stamina and positivity. 
• Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.   

 

What you'll need:

 

• Strong organizational and campaign management skills with the ability to plan and prioritize effectively while multi-tasking in a fast-paced environment

• Capable of troubleshooting project obstacles and challenges by demonstrating creative problem solving

• Understands advertising fundamentals, including positioning, branding and principles of good creative

• Solid oral and written communication skills

• Meticulous attention to detail and accuracy

• Work independently with minimal supervision

 

Bonus Points:

 

• Experience in a specific industry relevant to the client (e.g., QSR)

 

 

• CRM certification (e.g., Salesforce Administrator, HubSpot Marketing Certification).

 

 

• Experience with marketing automation platforms.