Posted:
5/15/2024, 11:58:41 AM
Location(s):
Palo Alto, California, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
About Earnin:
Earnin is a community-supported financial platform with a suite of tools that let people take control of their financial future. Earnin started out by solving one of the greatest – and least discussed – inequities in the American financial system: the practice of employers paying workers bi-weekly. Earnin's core product, Cash Out, allows people to access the pay they've already earned. There are no loans or hidden costs. People pay what they choose. Other products include: Balance Shield, which helps prevent overdrafts, a financial calendar that helps people budget and schedule payments, and Tip Yourself - a revolutionary free social savings app.
Funding: Series C, current funding partners include Andreessen Horowitz, DST, Matrix Partners, Ribbit Capital, Felicis Ventures and March Capital.
Join us and help build a new financial system focused on fairness and people’s needs.
You can help make a difference.
Position Summary:
As a Fintech company where customer experience (CX) is an integral function, our success relies highly on effective operations and actionable insights to deliver a world-class customer experience through our large-scale 24x7 operations supporting various channels.
We are looking for an enthusiastic leader and people manager to own and drive customer support (CS) operations for our Earnin in-house benchmark team. The benchmark team is a small yet mighty internal team that helps us set the standard regarding superb customer care and take on early products and features that require customer care during incubation periods. The ideal candidate is well-versed in managing and motivating employees, scaling customer care teams and operations, utilizing tools, project management, and process improvements to drive phenomenal customer experiences, agent efficiency and cost reduction. The ideal candidate demonstrates a sense of urgency, loves challenges, manages complex problems, and partners with cross-functional parts of the business to execute and drive outcomes.
The US base salary range for this full-time position is $112,500-$137,500 + equity + benefits. Our salary ranges are determined by role, level, and location. This will be an in office role (Palo Alto, CA).
Website: https://www.earnin.com/
Headquarter Location: Palo Alto, California, United States
Employee Count: 101-250
Year Founded: 2012
IPO Status: Private
Last Funding Type: Series C