Provide effective technical consultative service to customers before, during and after routine surgical cases
Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
Case prearrangement and instrument & implant kits monitoring
Provide inventory management and invoicing to customers and branch operations
Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
Attend and support routine primary surgical procedures
Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
Ensure that products requiring maintenance are returned to the branch in a timely manner
Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
Keep updated on product knowledge and professional skills through internal training, external seminars and other sources
What You Need:
Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
Nursing or Scrubbing and Operation Theatre case support experience
Good communication skills in spoken and written English
Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
Good interpersonal skills to manage internal and external stakeholders