Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You’ll be actively participating in initiatives to improve customer service, processes and procedures
• The role involves promoting our digital account‑opening journey to ensure a smooth and convenient onboarding experience for customers
• You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
• To be considered for this role, you’ll need to specifically state on your CV that you have the right to live and work in Jersey and Isle of Man
• This job does not meet Skilled Worker visa sponsorship requirements

• We're offering this role for a period of 12 months

What you'll do

In this role, you’ll be processing customer account applications through our digital banking journey. You’ll be undertaking onboarding screening with each application and ensuring we have the correct Customer due diligence. You’ll be responding to customer queries on the phone and in the mailbox and developing an understanding of customer and business needs to suggest improvements and increase efficiency.

You’ll also be:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Reviewing manual or ineffective processes which could be automated or enhanced
• Promoting our digital account opening journey to customers
• Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

• Experience of analysing and using performance data
• An understanding of contact centre operations and performance metrics
• Strong attention to detail when capturing customer data, ensuring all information is accurate and up to date in our records
• Microsoft Office skills, including PowerPoint, Excel and Word

Hours

Job Posting Closing Date: