Location:

Mount Pleasant, Pennsylvania, United States of America

Job ID:

R0060146

Date Posted:

2024-09-06

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

General Information:

ENS.03.SGN – NAM Service Manager Executive Level

This job family is responsible to implement and further develop the Service Strategy in the NAM Region of responsibility. Lead the profitable growth of the Service business in each country, to achieve performance targets.

Ensure consistent implementation, development and monitoring of growth initiatives and service delivery processes to drive efficiency and standardization and to achieve both high customer satisfaction and business profitability.

. Positions in this sub-family are responsible for the driving and implementing of the service strategy as well as operations, growth, monitoring, reviewing, analyzing, and reporting of the market conditions as well as customer strategies and competitor activities

 

Your Responsibilities:

• Conduct business with safety and integrity.
• Identifying and managing the marketing and sales investments necessary to increase market penetration, as well as entering a new market segment whilst build customer awareness.
• Ensuring the timely delivery of service sales and strategy.
• Ensure a proper global service strategies are implemented in the region of responsibility
• Implementing the agreed delivery and performance standards to ensure quality and customer satisfaction.
• Ensure and support that the day-to-day service operations are properly supported by local countries, and coordinated regionally exploring synergies and standardization across the market, reviewing and supervising the service delivery and project execution as per customer expectations.
• Seeking to maintain a strong relationship with customers, sales representatives, production, and distribution departments to ensure growth, improvement, and productivity.
• Including all required management tasks/activities related to the Product Management Team
• Structure, Maintain and sustain a solid strategic plan for the service initiatives, with clear annual actions up to 2030.
• Work closely and in partnership with Country Service Manager and Service Marketing and Sales in NAM
• Monitor new products market trends for a proper service initiative review.
• Solid management of product life cycle, including but not limited to product life cycle transference from active to classic, limited and obsolescence.
• Work closely and in cooperation with other operating units managers in the region
• Strategic inventory management across the region
• Ensures technical and commercial support to Sales force for critical or special negotiations.
• Works with Research & Development (R&D) to propose and evaluate product feasibility projects and roadmaps for new products/system/service and variants.
• Ensures (with Business Managers) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates, and develops direct and indirect subordinates within HR policies.
• Drives sales efficiency by ensuring product training of LSO.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
   

Your Background:

• Required Competences:
• Engineering degree
• Field Service Experience (good if...)
• Product knowledge
• Additional Training Certifications x time in the function x periodicity:
• Safety: 
• Certification
• Time in the role
• Periodicity
• LSR - Life Saving Rules
•  During first 30 days in the role
•  Bi-annually
• Stop Take Five
•  During first 30 days in the role
•  Bi-annually
• ABRA related to the specific service initiatives related to product under her/his responsibility
• Shop
•  During first 30 days in the role
•  Bi-annually
• SF6 Gas Handling
•  During first 30 days in the role
•  Bi-annually
• All required safety trainings related to the product under her/his responsibilities (GIS, GCB, AIS, P&IC & Digital)
•  AIS / GIS / GCB / P&IC / Digitalization
•  Update Required
• OSHA
•  During first 360 days in the role
•  Update Required
• Other Required Certifications:
• Certification
• Time in the role
• Periodicity
• Leadership Pillars (online)
•  During first 60 days in the role
•  Annually
• Diversity 360
•  During first 60 days in the role
•  Annually
• Technical Product Training
• AIS / GIS / GCB / P&IC / Digitalization
•  During first 360 days in the role
•  Update Required
•  Lean Six Sigma – Green Belt
•  First year in the role
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
   

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.