What is the opportunity?​

As a Senior Business Analyst in the newly created Commercial Banking Project Management Office (PMO), you will play a critical role in shaping business solutions and driving project success. You will consolidate and analyze data, elicit and document business requirements, and collaborate with stakeholders to develop high-quality, innovative solutions that address business challenges. By leveraging industry best practices and RBC's frameworks, you will ensure alignment with business objectives while championing continuous improvement and stakeholder engagement. 

What will you do?

Key Responsibilities 

• Requirements Management: Manage requirements planning, elicitation, documentation, and validation processes, ensuring traceability and alignment with business objectives

• Business Process Modelling: Collaborate with stakeholders to create or modify business process maps following RBC standards. Identify opportunities or gaps and make recommendations for improvement

• Business Analysis: Gather, consolidate, and analyze relevant data from various sources to provide meaningful insights that support business decisions and project direction. 

• Business Agility: Align with the product owner and participate in Agile routines, supporting backlog management, user story writing, sizing, and prioritization

• Stakeholder & Relationship Management: Identify and prioritize stakeholder requirements, ensuring effective onboarding and communication of project direction. Build trust through reliability and transparency, facilitating negotiations and managing conflict resolution

• Business Analysis Acumen, Tools & Processes: Utilize and promote the adoption of key enterprise tools and technology such as Jira, Confluence, and Mural. Apply RBC Enterprise Business Analysis policy, standards, frameworks, and artifacts

• Quality Assurance: Collaboratively build robust test plans and artifacts for User Acceptance Testing (UAT) and Post Implementation Verification (PIV)

• Process Improvement & Innovation: Identify inefficiencies, bottlenecks, and gaps in business processes, leveraging methodologies like Lean, Six Sigma, and Design Thinking to drive improvements

What do you need to succeed? 

Must have: 

• 3-5 years of demonstrated experience with various project lifecycle methodologies
• Strong business acumen and prior experience with financial services projects
• Expertise in analyzing business problems, proposing data-driven solutions, and presenting insights in a structured, compelling manner
• Strong requirements management skills with experience leading diverse stakeholders through requirements gathering, elicitation techniques, and documentation
• Proficiency in business process modeling, requirements documentation, and user story mapping
• Excellent communication and facilitation skills
• Strong stakeholder and relationship management skills
• Agile delivery experience, including supporting Agile routines, product backlog grooming, sprint planning, and writing effective user stories with clear acceptance criteria
• Experience supporting quality assurance through User Acceptance Testing (UAT) and Post Implementation Verification (PIV)
• Proficiency with business analysis tools (e.g., Jira, Confluence, SharePoint, Tableau, Mural) to enhance collaboration and documentation

Nice to Have: 

• Degree or Diploma in Business Analysis or a related field
• Certified Business Analysis Professional (CBAP) or Professional in Business Analysis (PMI – PBA) Certification
• Experience in commercial banking

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Agile Methodology, Banking, Business Analysis, Business Requirements, Elicitation, Project Management, Requirements Gathering, Stakeholder Engagement, Stakeholder Relationship Management, Stakeholder Requirements

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-04-102026-04-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.