At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Role: Black Belt / Offboarding Transformation Expert (P3)

Key Responsibilities

• Lead end‑to‑end transformation projects, with fully signed‑off benefits (cost savings, quality improvements, customer experience enhancements).

• Conduct deep-dive diagnostics and Value Stream Mapping (VSM) to identify bottlenecks through data analysis, in current collections and dispute workflows.

• Exposure to Intelligent automation, Process re-engineering and applying subject matter expertise in evaluating business operations and processes (Reduce Cycle time for closure, Increase Retention rate, Improve Turn around time for customer negotiation etc…)

• Align Offboarding transformation roadmaps with broader Order-to-Cash (OTC) or finance objectives

• Drive RCA’s for high impact and recurring issues and support on CAPA implementation.

• Deploy Generative AI and machine learning models for predictive analytics, such as forecasting customer payment behavior and identifying high-risk defaults

• Identify opportunities on Intelligent Automation to handle routine dunning and data entry.

• Proficiency in data visualization tools like Looker Studio and Tableau.

• Drive cross‑functional initiatives, collaborating with stakeholders across operations, finance, IT, customer service, marketing, etc.

• Train, coach, and mentor Green Belts—must have mentored Green Belt projects to completion.

• Design and deliver formal Lean Six Sigma training sessions and capability‑building workshops.

• Act independently and proactively in unstructured environments, identifying improvement opportunities without direct guidance.

• Bring substantial service‑industry experience (e.g. banking, hospitality, insurance, retail services) with understanding of process variability, customer journeys, and service‑level metrics.

 

Minimum Qualifications

• Certified/Trained Lean Six Sigma Black Belt, earned through completion of a validated project delivering measurable business benefits, Exposure/usage of Design Thinking, and customer journey mapping.

• Proven mentoring record: led and coached 50+ Green Belt project teams.

• Strong experience in designing and delivering training to varied audiences.

• Excellent communication, facilitation, and presentation, Negotiation, persuasion, and interpersonal skills.

• Self‑starter, comfortable operating in ambiguity, and managing multiple priorities independently.

• 10+ years of service industry process improvement experience at scale.

• Expertise in project and change management, business analysis, and stakeholder management. 

Preferred Qualifications

• Advanced analytics experience and exposure to tools such as Minitab, Tableau & Oracle Crystal Ball).

• Exposure to Process mining tools like Celonis will be an added advantage.

• Change management or continuous improvement certifications (e.g. Agile, Kaizen, Prosci) in addition to Black Belt certification.

• Experience embedding Continuous Improvement culture and tools across functions.

• Prior experience in a consulting or professional services environment is a plus.
   

Why this role matters

You will be a key change agent who would be driving measurable impact, fostering capability across teams, and shaping a culture of operational excellence in a customer‑centric environment.

Category: Project/Program Management Group