Job Title: Trainee – Quality Management

Division/Dept: TCS (Total Customer Satisfaction)

Job Location:- Dubai, UAE

JOB PURPOSE         

Support Total Customer Satisfaction (TCS) Dept. with Quality process management activities including but not limited to data analysis, reports, Minutes of Meetings and other back-end support. Coordinate - Budget preparation & tracking, KPI monitoring & Reporting, Department & Regional meeting preparation, Key Data analysis & Reporting.

                               

PRINCIPAL ACCOUNTABILITIES

EXPECTED END RESULTS

MAJOR ACTIVITIES

Budget management

(Opex & Capex)

• Monitor monthly department expenses in coordination with finance.
• Update finance on monthly expense & financial year expense plans.
• Coordinate within TCS functions to control planned vs actual expenses.
• Monthly Budget report preparation & submission.

Department KPI monitoring

• Summarise & Track department KPI progress.
• Prepare essential reports and deliverables for Function

Manage Department review meetings

• Prepare & Organise Department review meetings.
• Prepare and organise NSCs/Dealers meetings.
• Prepare and arrange TCS conference activities along with all NSCs/Dealers.

Training

• TCS induction material preparation & regular update
• Plan and arrange necessary trainings for TCS members

Employee engagement activities

• Plan and execute TCS employee engagement activities.
• Summarise activities and prepare activity reports.

Others

• Department travel plan coordination and submission for NMEF & NKSA
• Support other business activities, Data analysis & coordination’s.
• Prepare necessary presentation materials

4.   MAJOR CHALLENGES

Planning, Data accuracy & strong coordination with internal / external functions.

5.   KEY INTERACTIONS                                                        

Internal

External

TCS, Finance, After Sales, CQ, AMIEO, NML

NSC/ Dealers

6.   DIMENSIONS

KPIs:

Budget tracking & Reporting timely. Planned monthly data analysis vs reporting – speed and data quality. Training planned Vs execution.

                 

EDUCATIONAL QUALIFICATIONS

• Graduation in business administration / Data analysis or equivalent  

RELEVANT EXPERIENCE

1 to 2 years of

• Data analysis & reporting.
• KPI monitoring & presentation.
• Cross functional coordination.

PERSONAL CHARACTERISTICS & BEHAVIOURS/ SKILLS

Good communication & presentation skills. Strong Computer Skills including Excel, Power point, etc. Close coordination & relation management with Cross functions, NSC/ Dealers.

OTHER:

Candidate should have UAE residence visa. This is a temporary role for 6 months that can be extended to one year Preferably female candidates

Dubai United Arab Emirates