We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Operational Excellence drives operational performance today and innovates operational delivery for tomorrow on behalf of Net Zero.

The Net Zero Billing Lead will work directly with the Director of Operational Excellence to bring greater rigour to the end to end billing process for Net Zero – designing processes and a control framework to ensure accurate and timely billing to retail customers and commercial partners. In addition, the Billing Lead will play a central role in designing the future billing process for all Net Zero products.

Key Accountabilities of the role:

• Focus on the accuracy of Net Zero invoicing, to deliver timely and accurate billing for Net Zero customers

• Understand existing billing processes and issues, company standards, policies and procedures and design new robust processes for NZ, delivering tactical fixes, whilst developing the requirements for longer-term technical solutions

• Implement a robust control framework, exception management and governance to deliver strong financial outcomes for Net Zero

• Develop and maintain billing and payment MI to enable financial tracking and robust decision-making around credit control activities

• Shape billing requirements for Fusion (and wider systems architecture) to ensure consideration and integration of billing processes in end to end journey design

• Support Commercial and Service Partner Managers with billing expertise, ensuring accurate invoicing and timely payment

• Develop strong relationships with stakeholders across and beyond the Business Unit to ensure coherent billing practices

• Advise on strategy and design for the future billing function across NB&NZ

Knowledge, Skills & Experience:

• Billing expert with strong understanding of Centrica billing structures, processes and controls

• Highly experienced in Financial management and KPI reporting

• Strong technical background, comfortable operating across multiple digital systems including Salesforce and SAP

• Excellent understanding of the commercial aims and objectives of NB&NZ, as well as operational maturity of NZ fulfilment operations

• Have an ability to create and maintain strong working relationships remotely with colleagues internally, off-shore and externally, and be able to influence those relationships to achieve desired outcomes

• Experience of practical delivery of transformation and change management skills

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.