Work Flexibility: Onsite

We’re Hiring: Team Lead – Technical Customer Support, St Leonards, NSW

Are you a natural leader with a passion for customer service? Join Stryker as a Team Lead for our Technical Customer Support team, where you’ll lead, develop, and engage a high-performing team dedicated to delivering exceptional service to our customers.

What You’ll Do:

• Lead, develop, and support the Customer Support team, driving alignment with service metrics.
• Oversee daily operations, including rostering, task coverage, and service delivery.
• Build team capability and ensure a positive, engaging work environment through hands-on leadership.
• Collaborate with stakeholders to improve processes and service outcomes.
• Be a key point of contact for post-sales support, service inquiries, and demo requests.

What We’re Looking For:

• 2+ years of leadership experience in Retail, FMCG, Manufacturing, Med Tech, Pharma, or similar industries.
• A strong passion for team development and delivering exceptional customer service.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in tools such as JDE, Salesforce, and Microsoft Office.

Why Join Us?

This is your opportunity to lead a critical customer touchpoint team, enhance service quality, and make a meaningful impact in healthcare. Some of our benefits include: 

• Multiple financial benefits including health care, financial wellbeing, insurance benefits. 
• Ongoing training and opportunities for career progression 
• Paid Parental leave schemes 
• Volunteer Days 
• Being part of one of the world’s largest and most recognizable brands. 
• Excellent team culture – we have fun whilst we work! 
• A Leader who will support & guide you throughout your career 
• Access to employee benefits 
• Access to our career and self-development program from day one 
• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!

Apply now and shape the future with us!

Travel Percentage: 10%