Purpose of Role

An opportunity within the Enterprise Resilience Office supporting the Operational Resilience Programme has become available reporting to the Head of Resilience, SSBI and Head of Enterprise Resilience Office EMEA.

The successful candidate will develop and lead the implementation of State Street’s Global Resilience Programme, the goal of which is to ensure State Street is able to prevent, respond to, and recover from operational disruptions through Global policies and frameworks accounting for local regulatory guidance and best practice.

The Operational Resilience AVP will be responsible for participating in all aspects of the framework inclusive of: maturing the quality, coherence and impact of our resiliency infrastructure, operation and internal service provision across State Street. This role will contribute to the execution of State Street’s operational goals and plans, by working in partnership with divisional/group management and/or external organizations to achieve the organization’s strategic resiliency and availability objectives.  They will also ensure that we are meeting our regulatory requirements.

Major Responsibilities

Role Specifics

• Perform the role of business partner supporting the business in implementing the Global Resilience Programme
• Assess the regulatory requirements for the different Critical Business Services and entities in the region and compare to current approach being taken, identifying any gaps and proposing required uplifts, actions or mitigations
• Work in tandem with global programmes to ensure global consistency and regional differences if required
• Apply knowledge of business unit operations and leverage that to develop and execute the Enterprise resiliency programme and associated standards
• Implement and support the business units in their execution of the repeatable framework of cyclical resilience activities to meet strategic and regulatory requirements
• Oversee integration of IT Resiliency, Business Continuity, Internal Outsourcing and Vendor Management programmes to ensure understanding of resiliency capabilities and to identify gaps and influence the business to address or accept associated risk
• Provide programme oversight to ensure business partner and control function understanding and effective execution of program standards
• Facilitate workshops and provide expertise / experience provide SME support
• Project leading and actively participating in wider state street projects related to operational resilience
• Presenting to boards, producing documents for board reporting,
• Being involved in meetings with Global EVPs, and supporting local SMFs
• Promoting a culture of operational resiliency awareness and appropriate governance
• Deputising for manager when required, including on client interactions

Person Specification

Level of Education/ Qualifications

Degree level

Skills and Experience

• Strong leadership and representational skills
• Experience presenting to executive management; ability to work across functions and businesses and engage stakeholders at all levels of the firm and across multiple jurisdictions
• Experience interacting and influencing internal functions where you have no direct control
• Management of business process engineering and business process information systems
• Strategic and systematic thinker with the ability to execute tactically and demonstrate creative problem-solving skills that the individual can lead the organization to consider and embrace
• Strong analytical intelligence for forward planning
• Strong interpersonal and client management skills with ability to sustain strong relationships with clients, peers and staff

Required Competencies

• Strong communication skills
• Excellent customer relations/service skills
• Excellent project planning, team player and interpersonal skills
• Strong documentation skills
• Ability to multi-task effectively and efficiently
• Flexible and reliable; must operate with openness to continuous improvement and change
• Proven track record in delivery of large, complex, regionally significant initiatives within a financial services firm
• Strategic mind-set and change management methodology
• Proven experience of working in a complex oversight environment
• Proven ability to influence and shape outcomes with senior level stakeholders

Professional Organisation Membership / certification

N/A

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement