Posted:
4/23/2024, 5:00:00 PM
Location(s):
Munich, Bavaria, Germany ⋅ Hamburg, Germany ⋅ Bavaria, Germany
Experience Level(s):
Senior
Field(s):
Consulting
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
What you will do:
Discover and realise ongoing success criteria for Sprinklr clients with the following:
Manage and optimise the configuration of onboarded Sprinklr clients to help customers achieve positive business outcomes through the use of the Sprinklr platform.
Lead Managed Services engagements for priority accounts from a strategic, operational and delivery perspective.
Proactively identify, document and deliver in-platform solutions to new and existing client use cases so customers can realise the value of Sprinklr's platform.
Seek optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
Maintain platform relevance according to ongoing changes and business needs.
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
Ensure that every client derives the most value possible from the Sprinklr platform.
Collaborate with the Sales and Success Teams in providing insight to client health and working to win new business and/or grow existing accounts.
Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.
Who You Are & What Makes You Qualified:
Business-level fluency in German and English is essential.
Experience in Enterprise Software deployment management and/or implementation.
Excellent written and verbal communication skills.
Strong technical background with advanced computer skills.
Ability to work independently and as a member of a team.
Demonstrate experience and a passion for the social media technology universe or CXM Technology.
Extremely strong communication and presentation skills.
Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
Fluency in social media CXM Technology and direct experience in working with or for social media management software is preferred.
Passionate about consulting, solving client challenges and commitment to client delight.
Nice to have:
Experience implementing or system administrating Service, Insights, Social Marketing and/or Advertising related SaaS platforms
Experience using the Sprinklr platform (or one of our CXM competitors)
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Website: https://swayvc.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 11-50
Year Founded: 2013
Industries: Finance ⋅ Financial Services ⋅ Venture Capital