Site: The McLean Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction of the Security Supervisor, the Security Officer ensures a safe and secure environment by providing protective services, responding to routine and emergency calls, and supporting daily departmental operations. Must be available to cover vacant shifts as needed.
Key Responsibilities
* Respond promptly to emergency and non-emergency calls for service
* Document incidents and complete clear, timely reports
* Patrol hospital property and enforce safety, parking, and access control policies
* Provide escorts to patients, visitors, and staff
* Manage and de-escalate challenging or high-stress situations
* Conduct preliminary investigations into incidents and safety concerns
* Maintain a professional, customer service–focused approach at all times
**Dispatch/Console Duties (as assigned)**
* Coordinate security activities and dispatch officers to calls
* Answer calls, prioritize incidents, and ensure timely response
* Monitor security and fire systems
* Maintain documentation, reports, and chain of custody for items
**Additional Duties**
* Follow all policies and procedures
* Perform other duties as assigned
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Qualifications Minimum of a high school diploma required. A strong educational background (Associate’s or Bachelor’s degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered. A minimum of 1-3 years of security or related experience preferred. Must possess and maintain a valid Massachusetts Driver’s License. Must obtain and maintain required certification in the following programs (training provided by department): - CPR/AED/First Aid - CPI De-Escalation Training - International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days) Skills, Abilities, & Competencies Required Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate. Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others. Handle a variety of diverse and stressful situations. Work effectively both independently and in teams. Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Strong problem solving skills, critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. Ability to deal with, and deescalate, anxious/stressed people and manage aggression. High volume of activity; handle complex interpersonal situations and crisis management scenarios. Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity. Competence to ensure compliance with local, state and federal laws, hospital policies and procedures. Reliable and flexible. Strong writing skills to provide and maintain documentation to support data. Basic computer skills; typing and use of database software. Technology: use of access control and database software, communications equipment, first aid equipment. Must be able to read, write, and speak English fluently. Fluency in more than one language preferred.
Additional Job Details (if applicable)
EEO
It is the policy of McLean Hospital to affirmatively provide equal opportunity to all qualified applicants for employment and existing employees without regard to their race, religion, color, national origin, sex, age, ancestry, protected veteran status, disability, sexual orientation, gender identity or expression, pregnancy or a condition related to pregnancy including, but not limited to, lactation or the need to express breast milk for a nursing child, or any other basis that would be in violation of any applicable law or regulation.
Onsite
115 Mill Street
1.1
Regular
Rotating (United States of America)
Pay Range
$23.34 - $33.37/Hourly
Grade
5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.