About Us
 

Rothschild & Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets.

Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet.

We have 4,200 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions – Global Advisory, Wealth Management, Asset Management and Five Arrows.

As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward.

Rothschild & Co is committed to an inclusive and supportive environment where diversity and different perspectives are valued. We are focused on the attraction and recruitment, development and retention and progression of high calibre talent to ensure we and our clients benefit from the value of difference.

Job Title: Modern Workplace Analyst

Division: IT

Location: London

Overview of Role

• Helping with management, support of Teams, CoPilot, SharePoint and Teams Telephony for all R&Co sites globally
• Understanding how Microsoft Teams Calling, Routing, Meeting, Voicemail policies affect different users and business units
• Helping to create and maintain internal process documentation
• Configuration, Management, and support of Microsoft Teams related hardware
•  Aiding in the global rollout of CoPilot and the ongoing support for users

Responsibilities

• Aid the Service Owner for the communication features of MS Teams (Messaging, Telephony, Audio Conferencing and Meetings)
• Maintain end user documentation and ensure that routine processes are successful in relation to knowledge management
• Assist with the maintenance and production of High Level Design (HLD) documents
• Troubleshooting technical issues relating to licensing and meeting policies in the support of CoPilot
• Assist in the design, deployment and maintenance of the enterprise telecommunication and Unified Communications equipment
• Work alongside the global Business Application delivery teams to ensure that internal services are launched into production successfully including comprehensive business as usual support.
• Ensure Teams Telephony hardware is supported, managed, and maintained from Teams Admin Portal

Skills and Qualifications Required

• Knowledge of Microsoft O365 stack and interdependencies of applications – MS900 Exam would be preferred
• Good fundamental knowledge of SharePoint, CoPilot, Teams, Telephony and Microsoft Licensing
• Knowledge and experience of CoPilot, CoPilot Studio and CoPilot Agents from both a support and deployment perspective.
• Familiarity of Microsoft Teams Rooms (Crestron and Logitech) and Poly Handsets 
• Knowledge of Azure Active Directory relating to groups, users, and policies 
• Experience working with outsourced support
• Strong analytical problem-solving skills.
• The ability to work on multiple workstreams in parallel and work in high pressure environment.
• Ability to work in a dynamic, global, fast paced environment and to work autonomously.

Certified role status: No 

Our goal is to have a balanced, inclusive and flexible environment which enables all colleagues to achieve their personal and professional aspirations, and to ensure that Rothschild & Co provides longer term opportunities for talent.