Strategic Account Manager, EMEA

Overview of Position:

Are you skilled at building long-term relationships and driving growth for key clients? If you thrive in a customer-focused environment where your strategic insights can make a difference, this role is for you! We’re hiring a Strategic Account Manager to manage and cultivate relationships with our most important clients. You will act as their primary point of contact, ensuring they receive maximum value from our services and identifying growth opportunities. This role reports directly to the GM of EMEA.

Overview of Team:

The EMEA Account Management team is dedicated to ensuring customer satisfaction and maximizing the value our clients receive from our solutions. We collaborate closely with various departments including customer success, field engineering, marketing, and product development to deliver exceptional service and support our clients’ success. Our focus is on strategic relationship management, understanding client needs, and aligning our services to meet their business goals.

We work in cross-functional teams, leveraging data and customer feedback to inform our strategies. Quick decision-making and proactive engagement with clients are at the core of what we do. We prioritize initiatives that drive mutual value and enhance customer satisfaction.

What You’ll Do:

In this role, you’ll engage with key accounts to understand their unique needs and ensure they are achieving their objectives using our products. Your responsibilities will include:

• Develop and implement strategic account plans tailored to each client's goals and objectives.
• Build and maintain strong relationships with clients, acting as their trusted advisor.
• Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
• Advocate for the client’s needs within the organization and coordinating internal resources to enhance their experience.
• Collaborate  and product teams to communicate client feedback and help position our offerings effectively.
• Stay informed about industry trends and competitor activities to provide relevant insights to clients.

What We’re Looking For:

The ideal candidate will possess a strong account management background with proven experience in fostering relationships with strategic clients. You will bring:

• A successful track record of meeting and exceeding retention and growth targets with enterprise accounts
• Experience managing relationships with Engineering Leadership (CTO, VP of Eng, DevOps Leaders, etc.)
• Strong interpersonal and communication skills, enabling you to connect effectively with diverse stakeholders.
• Excellent problem-solving abilities, with a focus on strategic thinking and proactive engagement.
• Familiarity with CRM tools and account management software to effectively manage accounts and track performance.
• A collaborative mindset, with the ability to work seamlessly across teams to achieve client objectives.
• Join our team and help us foster deep partnerships with our clients while driving growth and value for both parties!