C.H. Robinson is hiring a Global Forwarding Agent to support our international logistics operations in Bogotá, Colombia. This role is perfect for professionals who thrive in fast-paced environments, enjoy solving complex challenges, and are passionate about delivering exceptional service across global supply chains. As a key member of our forwarding team, you’ll coordinate international shipments, collaborate with internal and external partners, and ensure smooth execution of end-to-end logistics processes. If you're detail-oriented, customer-focused, and ready to grow with a global leader, we’d love to connect with you!

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

POSITION SUMMARY 

The Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for their assigned accounts. They are responsible to ensure customer requirements are met and answered accurately and timely. They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. The GFA assumes ownership of their accounts’ success.  

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consist of, but are not limited to, the following: 

Maintain Operational Excellence: 

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo  

• Understand and input applicable financial components of shipments to generate correct billing for customers 

• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally 

• Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.  

• Create, maintain, and update shipments in Navisphere, ensuring accurate data 

• Full understanding of pricing.  Provides quotes based on needs of customer and network 

• Provides track and trace service to customers and generates shipment documents 

• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.  

Facilitate Relationships: 

• Builds great relationships with customers, responding timely and following up on issue resolution 

• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors 

• Promote a positive working relationship for all team members 

• Participate, as needed, in new customer implementations and business meetings 

Other Activities: 

• Ensure customer SOPs are maintained and adhered to  

• Work according to CHR, local and global laws, regulations and procedures 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• High school diploma or GED 

• Minimum 1-3 years of Global Forwarding experience 

• Proficiency in Microsoft Office Suite of programs 

• Fluent in Spanish and English (written and verbal) 

Preferred: 

• Knowledge or coursework in Supply Chain, Logistics, or International Business 

• Excellent communication, prioritization, and multi-tasking skills 

• Excellent customer service skills and follow up to be utilized with customers and the network 

• Proven track record of dealing with customers and being client focused 

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs 

• High level of attention to detail 

• Ability to work in a fast-paced and deadline-driven office environment 

• Values a diverse and inclusive work environment