Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

• Decompose high level business needs into functional needs by understanding business problems and determining data needs
• Develop and create data layouts including tables, charts, graphs, heat maps and process flow diagrams
• Research and identify clients and stake holders to develop project goals
• Analyze user data needs and determine needs resolved through automated repeatable process
• Review system capabilities, workflow and scheduling limitations to identify if requested programs are possible in current system
• Prepare transparent standard reports and analyze to support business needs
• Document business requirements to depict user needs with complimentary technical requirements
• Develop and enhance spreadsheets and databases’ functionality like usage of forms, templates and logic functions
• Ensure high data quality through regular quality checks
• Offer compliance, escalations, operational and supplier audits, data analytics and complex activity administration daily
• Extract, filter and aggregate data through logical queries and basic programming

Qualifications:

• 2-3 years’ experience working with data and analytics software
• Proficiency in Microsoft Office - particularly Excel, PowerPoint, Word and SharePoint
• Demonstrable strong understanding of MS Excel and Pivot Tables
• Ability to use SQL to extract data from MySQL databases
• Ability to organize, analyze and manage complex datasets
• Strong organizational and presentation skills
• Ability to manage multiple projects and competing deadlines
• Strong verbal and written communication skills
• Good time management and attention to detail
• Familiarity with Six-Sigma process improvement techniques preferred
• Contact Center reporting and analysis experience preferred
• Strong working knowledge of Google Drive and G Suite applications preferred
• Experience with basic scripting preferred

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.