Posted:
11/12/2025, 2:01:50 AM
Location(s):
Dublin, Leinster, Ireland ⋅ Leinster, Ireland
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
This is an exciting and unique opportunity to join a high-growth SaaS company and directly support senior leadership.
In this role, you’ll have the opportunity to work closely with strategic, driven, and fast-paced senior level leadership, who are critical to the success of the company and need a Executive Assistant who can enable them to do their best work. The ideal candidate is exceptional at tactical administration (mastering calendars, travel logistics, and operational flow), as well as someone who thrives on removing friction from their leaders’ worlds through administrative excellence and AI-enabled tooling. This exciting role requires an ability to proactively anticipate needs and think critically to effectively mitigate risks for your leaders.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Website: https://www.intercom.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 501-1000
Year Founded: 2011
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: CRM ⋅ Marketing Automation ⋅ SaaS ⋅ Sales Automation