Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

Position Summary:

• Provides day-to-day supervision and leadership of the SHS Global Software Management Team. Performs all required management responsibilities including but not limited to: work prioritization, SLA monitoring, following the company's policies, programs, and guidelines; ensuring employee productivity and growth; managing resources;
• Accountable for the Global Software Lifecycle Management process including but not limited to the definition, operation and continuous improvement of the Software Lifecycle processes;
• Managing the technical team in helping and solving technical issues related to the Software Management Lifecycle, monitors and enforces SLA’s and follows incidents, requests, tasks and problems to resolution.

Major Responsibilities:

• Manages and controls the activities of the global Software Management Team
• Performs all required management responsibilities including but not limited to:
  work prioritization, SLA monitoring, team coaching, following the company's policies, programs, and guidelines; ensuring employee productivity and growth; managing resources;
• Has overall control of planning, staffing, recommending and implementing changes to procedures and methods
• Accountable for the for the Global Software Lifecycle Management process including but not limited to the definition, operation and continuous improvement of the Software Lifecycle Management processes utilizing Microsoft Endpoint Manager as the core technology platform for
  • SW Demand Management
  • SW Packaging
  • SW Testing
  • SW Distribution
  • SW Retirement
  • SW Patching

• Controls ServiceNow incident management, request management, problem management workflows for the Software Management service by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
• Independently handles assigned projects, tasks, diagnoses, analyses and solves complex problems
• Demonstrate excellent management skills to direct the Software Management IT team towards operational excellence and develop team members

• Develop, automate and implement operations best practices in the Software Management field
• Interacts with both technical and non-technical personnel and follows problems to resolution
• Collaborate effectively and closely with end users, IT stakeholders: Level 1, Level 2, Level 3 support groups and business stakeholders
• Maintain good relationship with internal customers and other support groups
• Maintain password, data, and system security for the environment according to IT processes and standards

Education / Experience:

Educational Requirements: 

• Degree in computer science or equivalent
• Number of years related experience: Minimum 5 years related Software Lifecycle/Software packaging experience
• Minimum 3 years of team management and leadership skills

Knowledge:

Information Technology:

Advanced professional experience and knowledge in software lifecycle management processes and technologies including but not limited to Microsoft Endpoint Manager (co-managed SCCM and Intune environment), Software Packaging Technologies: Flexera Admin Studio, Powershell App Deployment Toolkit (PDT) or similar. Software Patching Technologies, Microsoft Endpoint technologies and tools: Active Directory, Azure Active Directory, Windows 10, Windows 11, O365 among others. MAC software packaging and deployment knowledge is a plus.

Customers:

Sound understanding of customers and their requirements.

Required skills:

• Fluency in English
• Must be mature and tactful
• Must be highly motivated and have a positive attitude
• Must be a team player
• Excellent listening and customer service skills
• Excellent analytic and logical thinking
• Self-sufficiency in solving complex problems and delivering projects
• Excellent communication, interpersonal and organizational skills
• Excellent leadership skills, vendor management skills, negotiations skills

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.