Who We're Looking For: 

We are seeking a strategic and experienced Tech Account Director to join our Transformation team. This pivotal role will lead the successful rollout and implementation of a key technology product across multiple European markets. You will be the central point of contact for our clients, guiding them through complex digital transformation projects, ensuring a seamless delivery experience, and fostering strong, collaborative partnerships.

What You'll Do:

• Work with Program Director to manage comprehensive project plans, defining timelines, milestones, and key interdependencies to ensure clarity and alignment across all teams.
• Lead client meetings, setting clear agendas, communicating status updates, and managing expectations effectively throughout the project lifecycle.
• Serve as the primary liaison between the client, local market teams, and international stakeholders to ensure smooth communication and consistent progress.
• Support Business Lead in all commercial aspects of the project, including budget management, deliverable tracking, and financial reporting.
• Proactively identify and manage project risks, providing timely issue escalation and collaborative problem-solving to keep the program on track.

What You'll Need:

• Extensive experience (typically 7+ years) in managing large-scale, international programs, preferably in the technology or digital transformation space.
• Proven success in a senior client-facing role, with exceptional communication, negotiation, and relationship management skills.
• Full professional fluency in English (both written and verbal).
• Experience or in depth understanding of Shopper / Commerce asset production.
• Experience with Agile, Scrum, or other modern project management methodologies.
• Previous experience in rolling out SaaS platforms or enterprise-level software.

Please note this job is based in Lisbon, Portugal.