Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

The Director FP & A will assist in providing financial leadership and expertise in giving recommendations that enable effective decision-making within the business. The Director leads and supports the development of the P&L forecasts and annual plan, consolidates sales and cost forecasts to reflect P&L outlook, analyzes trends and completes marketplace risks & opportunity assessments. The FP&A Director also works closely with the Sales team to develop pricing models.

Key Responsibilities

• Be the focal point of contact for weekly, quarterly, and yearly account/geography business reviews.

• Review and assist in pricing and “what-if” scenarios as per business needs.

• Identify geography-level system/process gaps to suggest better policies and procedures.

• Be an active member for system automation and suggest enhancements.

• Direct and coordinate all aspects of financial planning, budgeting, and forecasting across all assigned accounts/geographies.

• Manage and lead the forecasting call for your respective accounts/geographies.

• Help consolidate the annual budget, monthly and quarterly forecasts, month-end closing reporting, and weekly/monthly rolling forecasts across all assigned accounts/geographies.

• Drive variance analysis to reduce revenue leakage and costs, thereby improving profitability across all assigned accounts/geographies.

• Be responsible for developing financial and operational reporting, including bill-to-pay, span ratio, over/under headcount & seats, shrinkage, attrition, etc.

• Perform ad-hoc business analysis as needed.

• Drive forecasting accuracy within a range of ±5%.

Qualifications

• College degree in Finance and/or Accounting or in related field

• At least 10 years of relevant experience in Financial Planning and Analysis

• Experience working in a captive call center or BPO/call center environment.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.