Date Opened: Monday, February 09, 2026 12:00 AM

Close Date: Monday, February 23, 2026 12:00 AM

Department: Charlotte Water Department

Salary: $24.00 - $25.75 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

SALARY:

The salary for this position is $24.00 to $25.74 per hour, commensurate with experience.

JOB SUMMARY

This position supervises assigned crew with the primary responsibility of responding to sewer lateral blockages, sewer main blockages, and manhole inspections. This position responds to more complex issues for assistance, identifies hazards, conducts safety checks, and ensures compliance with safety and City regulations and policies.

ESSENTIAL JOB FUNCTIONS:

• Leads and supervises utility technicians on jobsite and performs lead, skilled, and semi-skilled tasks related to the repair and maintenance of wastewater collection systems.
• Utilizes sewer jetters, nozzles, and sewer inspection cameras.

• Enters and completes work orders in WAM.

• Identify, knockdown, and report Sanitary Sewer Overflows (SSOs). This includes estimating total gallons spilled, duration, and cause.
• Assist in remediation process after SSOs.
• Responds to customer inquiries and issues.

• Makes decisions regarding private or public sewer issues by referencing city right of ways, easements, and maps.

• Assigns and reviews work of other team members; trains other personnel; and serves as a competent person on jobsite.
• Coaches and motivates crew members by communicating needs and expectations through proper training. 
• Participates and provides input in staffing decisions. Evaluates performance; mentors’ staff; and aids with career development.
• Performs other related duties as assigned.

• Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; aids with career development, and responsible for completing performing evaluations for assigned staff.

MINIMUM REQUIREMENTS TO PERFORM WORK:  

• High school diploma or GED from an accredited school; technical or vocational school preferred. 
• Three (3) years of related work experience, preferably experience as a utilities technician, and including one (1) year of supervisory experience.

Licenses, Certifications or Registrations: 

• Requires a valid Driver’s License.
• Must obtain and maintain a City Driver’s Permit.

• Requires (or obtains within 90 days of hire) a Class A commercial driver’s license (CDL – with tanker endorsement).
• Requires (or obtains within 12 months of hire) Grade I Wastewater Collection or Grade C Water Distribution certification.
• Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire. 
   
  
  Knowledge, Skills and Abilities: 

• Knowledge of proper safety practices and emergency response procedures.
• Knowledge of customer service methods.
• Skill in communicating, both verbally and in writing.
• Skill in resolving conflict.
• Skill in using base hand and power tools.

• Skill in operating light to heavy equipment and trucks.
• Ability to work as a team member.
• Ability to follow oral and written instructions.
• Ability to read and interpret topo maps and street maps. 
• Ability to train other personnel. 

• Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.
• Ability to supervise employees.

PHYSICAL DEMANDS:

The work is medium work and requires applying 30 pounds of force frequently and exerting up to 70 pounds of force occasionally to move objects. Additionally, the following physical abilities aer rquired: balancing, feeling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, standing, stooping, expressing ideas by spoken word, shouting above noises, and walking.

WORK ENVIRONMENT:
Work is performed in an environment with heavy equipment and machinery that could result in bodily harm to co-workers or others. Requires working in confined spaces, working under difficult weather and environmental conditions, responding to emergencies, and working shifts including overtime. 
 

ADDITIONAL INFORMATION:
This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties at any time.  This job description does not constitute a written or implied contract of employment.

 To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description. 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.