Title: Salesforce Business Systems Analyst

Location: Toronto

Ready to fast-track your Salesforce career?
This is an extraordinary opportunity to build a rewarding career at Accenture Technology. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Join Accenture Technology and thrive in a digitally driven, innovation-led environment where you can help clients shift to …THE NEW, using leading-edge technologies on some of the coolest projects you can imagine.

WORK YOU’LL DO

Business Systems Analysis covers a mandate that includes (but isn't limited to) proposing technical systems to accomplish business requirements enterprise-wide. These experts build relationships with business partners and other groups of diverse subject matter experts and stakeholders (both internal and external) to:

• Plan + Elicit + Analyze + Document + Communicate +Manage system requirements; Assess client needs and recommend the right technology; and Offer operational and process-related analysis and support.
• Work with Business and technology partners to Define, document and translate business requirements into detailed functional specifications, considering non-functional requirements.
• Research and analyze current state system capabilities and define technology solutions options and recommendations.
• Document in the form of epics, stories, wireframes, business rules, and acceptance criteria. Ensuring stories are "ready" for upcoming sprints.
• Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
• Participate in quality management reviews, including designs, prototypes and other requirements work products.
• Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
• Provide operational and process-related analysis and support.
• Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.
• Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in client services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.
• Support a positive work environment that promotes services to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Illustrate the five key guiding principles: Adopt an enterprise-wide approach, ensure secure and stable operations, automate and modernize systems, focus on delivery outcomes and foster speed.

WHO WE´RE LOOKING FOR?

Basic Qualifications:

• Undergraduate Degree or Technical Certificate.
• 5-7 years relevant experience as a Salesforce Business Analyst professional
• 4-6 years of experience in Salesforce FSC (Financial Services Cloud)
• Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management.
• Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules.
• Ability to work independently as the senior or lead system analyst and coach or guide team.
• Experience and comfort level acting as a subject matter expert and consultant.
• Certifications Preferred: Salesforce Certified Administrator

• Ability to work at client location (Toronto) onsite 2-3 days/week.

Preferred Skills:

• Bilingual in French and English
• Eligible for Secret Security Clearance
• Practical experience in implementing at least one of the following Salesforce products (Sales, Service, Marketing, Experience Cloud)
• Experience in business process automation projects, cooperation with development teams, and understanding of Salesforce architectural concepts and its ecosystem
• Excellent communication skills in English (French is an asset)
• Experience and certification with Salesforce Sales and Service Cloud, Experience Cloud, and Financial Services Cloud will be considered as an advantage.  
• Experience with managing client workshop.
• Experience with design thinking techniques
•  Exceptional communication and presentation skills

WHAT'S IN IT FOR YOU?

• Competitive benefits, including a fair and balanced parental leave policy.
• At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people.
• Career coaching and mentorship to help you manage your career and develop professionally.
• Performance Achievement – our performance management process that focuses on your strengths, progress, and career possibilities.
• Fantastic opportunities to develop your career across a variety of clients.
• Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com