Work Flexibility: Hybrid

Who we Want:

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. 
• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do:

The Supervisor is a key member of the Collections Team, reporting directly to the Collections Manager.  The person in this role is responsible for leading all the operational aspects of the team, being the first escalation point for internal and external customers and tracking, evaluating and correcting the operational performance of the Collections Analysts.

Essential duties & responsibilities:

• Assist in developing training materials for a newly created team.
• Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities.
• Engage and supervise the collections team under their scope.
• Ensure high-quality interactions with internal and external customers.
• Responsible for managing the performance of the team in terms of cash collection, aging ratios and dispute resolution.
• Support their manager with annual review processes.
• Ensure a high level of employee engagement on their team.
• Partner with customer facing teams, building strong relationships with both internal and external customers.
• Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.
• Contribute to accurate customer master data elements
• Engage in collection activities for priority customer accounts
• Provide regular updates to CRFSSC management of KPI’s, analysis and trends
• Work with Internal and external audit teams to review and enforce policies
• Performs other related work as assigned by management

Education & special trainings:

• University degree in Business Administration, Finance, Accounting, or other related areas is preffered.
• Fluent spoken and written English; other language is a plus
• Intermediate to advanced skills on the MS Office Suite
• SAP, Oracle and Getpaid systems knowledge is a big plus

Qualifications & experience:

• At least 5 years of relevant experience as Team Lead or Supervisor of business-to-business collections teams.
• At least 5 years of overall experience in the Shared Services environment or with multinational companies

Physical & mental requirements:

• Ability to work well with cross-functional teams and multi-task
• Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
• Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
• Computer or technical knowledge
• Effective problem-solving skills

Travel Percentage: None