Job Description Summary

As a Senior Services Manager 2 you will be a pivotal force in driving sustained customer success and growth within the post-sales project lifecycle. Your expertise will span training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy—all with a strong digital focus. Requiring high level of operational judgement, the expectation for this role is moderate autonomy.

Job Description

Roles and Responsibilities:

• Leadership and Mentorship
  • Overseeing the European Distribution cross functional distribution team, ensuring harmony across personalities and skillsets.
  • Acts as a resource for colleagues with less experience.
  • Provide high level support for all NAM Distribution projects with moderate risks and resource requirements.
  • Explains difficult or sensitive information and work to build consensus.
  • Developing persuasion skills required to influence others on topics within field.

• Project Lifecycle Ownership:
  • Contribute to the implementation of MES (Multi-Energy-Systems) solutions using our Software Suite.
  • Own technical deliverables throughout the entire project lifecycle, ensuring projects stay on track in terms of budget, time, and customer expectations.
  • Help to layout proper staffing to cover all NAM ADMS deliveries to ensure all projects are successful.

• Client Collaboration:
  • Work closely with clients to understand their unique needs and develop tailored strategies through site assessments.
  • Make standard recommendations on workflow, application, interface, reports, testing, and uploads to customers during the implementation process.
  • Ensure go-live readiness and provide support, including post-live checkups, to guarantee customer satisfaction.

• Best Practice and Quality Assurance:
  • Develop specialized knowledge in your discipline and serve as a best practice/quality resource.
  • Stay abreast of the latest technical developments in your area and contribute to strategy and policy development.
  • Ensure delivery excellence within your area of responsibility.
• Market Awareness and Integration:
  • Possess in-depth knowledge of best practices and understand how your area integrates with others.
  • Have a working knowledge of the competition and the factors that differentiate them in the market.
• Decision-Making and Problem solving:
  • Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering.
  • Take a new perspective on existing solutions and use technical experience and expertise for data analysis to support recommendations.
  • Utilize multiple internal and limited external sources outside of your own function to arrive at decisions. 
• Leadership and Mentorship
  • Ability to work across all GEV silos with a OneTeam mentality.
  • Ability to grow and mentor all staff understanding that not everyone learns and grows the same ways.
  • Acts as a resource for colleagues with less experience.
  • Explains difficult or sensitive information and work to build consensus.
  • Developing persuasion skills required to influence others on topics within field.
• Required Qualifications:
  • 4 year STEM degree with masters preferred.
  • 10 years experience delivering high available distribution systems.
  • 2+ years experience with technical people management.

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs.  Established Delivery management skills.

Additional Information