FM:Systems, now a part of Johnson Controls (JCI), provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets and maintenance, strategic real estate planning, resource scheduling, as well as projects and sustainability, empowers our clients to gain insight into how their facility space is performing, how they enhance efficiency and crate an employee-centric workplace.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through significant work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer:

• Competitive salary 

• Paid vacation/holidays/sick time 

• Pension plan with a great company match, company paid life insurance and access to JCI Extras (benefits, offers and discounts available to all JCI UK employees).

• On the job/cross training opportunities 

• Encouraging and collaborative team environment 

• Dedication to safety through our Zero Harm policy 

• Check us out:  A Day in a Life at Johnson Controls

What you will do:

FM:Systems is seeking a Level I Application Support Specialist to provide technical support for FM: systems’ software applications. We are looking for a self-motivated individual that is eager to learn new technologies and provide timely assistance on easy to moderately difficult client issues. This individual will possess exceptional customer service skills, verbal and written communication skills, a curiosity and desire to continually expand product and domain knowledge, and excellent phone and email etiquette.  

How you will do it:

• Participate in day-to-day operations of handling support tickets from clients via phone, email, and portal.

• Facilitate effective and proactive communications with both internal and external customers.

• Triage FM:Systems’ and third-party integration support issues; understand when to collaborate with team members and/or other internal teams and when to escalate.

• Solve issues by using and programming SQL statements and queries.

• Contribute to knowledgebase articles and FMS Community.

• Maintain and continue to develop in-depth knowledge of FM:Systems’ products and services.

What we look for:

Required

• Customer-friendly communication and attitude.

• 1+ years’ experience in client support and/or web application development

• Ability to multi-task and work with team to meet deadlines.

• Strong verbal and written communication skills.

• Strong analytical skills, attention to detail - a problem solver.

• Command of MS Office applications.​

Desired Skills

• Familiarity with standard CRM / ticketing system.

• Database Technologies: SQL Server or other Relational DB familiarity.

• Bachelor's Degree or equivalent demonstrable experience in a technical field.

• Microsoft Server and Network technologies: IIS, SQL Profiler, PerfMon or other monitoring tools.

• Familiarity with AWS environment.

• Ability to triage and troubleshoot network issues.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.