<gh-intro>
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We are looking for an Operations Specialist to join our Vehicle Team. You'll be responsible for exploring, launching and scaling new initiatives that will have a strong impact on urban mobility and the way millions of people are moving in cities. As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

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<gh-about-us>
<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<gh-role-detail>

<title>About the role</title>

<text>

In this role, you will drive business growth on both the supply and demand side through our vehicle-related programs and incentives. You will play a key role in one of Bolt's largest operational initiatives — the Branded Cars program — contributing to its performance, operational excellence, and continued scaling.

This is a hands-on, operational role. You will own the full acquisition process end-to-end: you know how to read a funnel and act on indicators immediately, and you're just as comfortable analysing performance data as you are having a conversation with a driver on the ground to understand their perspective of the program.

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<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<bulletpoints>

• <point>Funnel ownership — Monitor and analyse the acquisition funnel in real time; identify conversion drop-offs and take immediate, decisive action to address them. You don't wait to be told where the problem is.</point>
• <point>Processes and tools — Build and continuously improve the operational infrastructure that underpins the program: lead acquisition, tracking, conversion workflows, and performance reporting.</point>
• <point>Field engagement — Engage directly with drivers — in person where necessary — to understand friction points, gather ground-level insight, and act as a credible, persuasive ambassador for the program. You're able to get a driver across the line just through your interpersonal skills.</point>
• <point>Partner management — Cultivate close, trust-based relationships with external partners; act as their primary operational point of contact and ensure delivery on both sides. You follow through, and partners know it.</point>
• <point>Team oversight — Manage outsourced teams, set productivity and performance indicators, and regularly evaluate their effectiveness in supporting acquisition targets.</point>
• <point>Driver value proposition — Support the development of strategies to strengthen what we offer drivers and improve retention.</point>
• <point>Performance and KPIs — Set up and monitor the KPIs that matter; proactively surface opportunities and flag risks before they become problems.</point>
• <point>Competitive intelligence — Collect benchmark data and monitor competitor activity to ensure our earnings and offering remain compelling in the market..</point>

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<gh-requirements>

<title>About you:</title>

<bulletpoints>

• <point>2–3 years of experience in an operations role — ideally one where you've had to operate at both a strategic and ground level.</point>
• <point>Fluent in French and English; a natural communicator who can adapt your style whether you're presenting data to a central team or convincing a sceptical driver to sign up in one of our hubs.</point>
• <point>Strong analytical skills and confidence working with Google Suite.</point>
• <point>Street-smart and proactive: you don't need a playbook for every situation. When something isn't working, you figure it out and move.</point>
• <point>Ownership mindset: you hold yourself accountable to results, not just activity.</point>
• <point>Hands-on by default: no task is beneath you if it moves the needle.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<gh-perks>

<title>Why you’ll love it here:</title>

<bulletpoints>

• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with 3 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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